Office Manager

**OFFICE MANAGER AND ASSISTANT TO CEO/FOUNDER**

Launched in 2015, Sahajan is one of Canada’s fastest growing skincare brands. As seen in Vogue, Elle, Glamour and O, we create a category defining Ayurvedic skincare that retails online and in
- store in Canada and the US.

At Sahajan, our mission is to accelerate the transition of every person to clean beauty through the 5,000 year old Ancient Science of Ayurveda and Clinical Science.

**What’s the Opportunity?**
The objective of the Office Manager is to create positive day-to-day order fulfillment experiences for Sahajan’s B2C and B2B customers while providing seamless support to our CEO so that she is supported for success.

Leaning into their outstanding client service skills and high attention to detail, the Office Manager will continuously deliver operational efficiencies while demonstrating a deep understanding of the needs of customers, suppliers and ambassadors.

**Your Role**:

- Deliver exceptional above-and-beyond customer service to support B2B and B2C order inquiries.
- Become an expert solutions provider to problem-solve and optimize the customer experience.
- Provide Sahajan customers with product information and guide them through the returns and exchanges process.
- Provide day-to-day administrative support to our CEO with calendar management, event coordination and logistics
- Coordinate shipping and third-party vendor management to support product launches, external events, PR initiatives and influencer outreach
- Be knowledgeable on Sahajan’s new product launches and updates.
- Coordination and support for the AccelerateHER program (Sahajan’s Accelerator for Canadian Women Founders)
- Must be available to work irregular hours (occasional evenings and weekends) during new product launches, Black Friday and Holiday sales events
**Skills and Experience**:

- At least 2 years of experience in customer service, e-commerce logistics, office administration or similar roles
- Proficiency in Microsoft Office or Google Suite products, specifically Excel or Sheets
- High attention to detail and a continuous improvement mindset.
- Helpful but not required (we will train you): experience using an e-commerce platform such as Shopify, Unleashed, or Tradegecko
** We encourage you to apply, even if you don’t have every requirement we’ve described. **If what we’ve shared resonates with you and you feel passionate about our opportunity we want to hear from you**

**What We Offer**:

- Hybrid/remote (2-3 days at our Don Mills location for in-office collaboration)
- Flexible start and end to your workday (core hours are 9:30 to 3:30 pm)
- Work closely with our Founder/CEO as you support the growth of our business
- A culture of inclusivity, trust, transparency and collaboration
- Cell phone allowance
- Employee benefits/fitness and wellness perks
- Access to our employee discount program on all Sahajan products and access to cool swag
- Internal training, and a commitment to mentor and support your career goals
- Being part of a small and close-knit team of caring, talented and fun colleagues who are passionate about clean beauty
- Onsite parking benefit
At Sahajan, we celebrate diversity and inclusivity. We are committed to creating and supporting equal employment opportunities regardless of age, race, ancestry, ethnic origin, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability.

**To apply, please send your resume and cover letter to the hiring team at Sahajan. Thank you for considering our opportunity**

**Benefits**:

- Company events
- Extended health care
- Flextime
- On-site parking
- Store discount
- Wellness program
- Work from home
Schedule:

- 8 hour shift