Dispatch Technician

2 weeks ago

Markham, Canada Burman and Fellows Group Full time

**DISPATCH TECHNICIAN**

**Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests.

**Duties and Responsibilities**:

- Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues.
- Respond and resolve basic end-user requests in the areas of software, hardware, networking and telecommunications immediately before dispatching or escalating unresolved issues to Field Tech Support Staff or Technical Support Staff
- Open help desk ticket using the appropriate tracking software. Log all incoming requests and steps taken towards resolution. Document and complete detailed service requests on the system
- Manage service tickets by tracking service calls from initiation through to completion, ensuring that all service tickets have been closed on the system when all calls have been completed and that the client is satisfied
- Manage problem recognition, research, isolation, resolution and follow-up on all tickets/requests. Escalate problems or issues as needed to Field Service Technicians.
- Maintain network user security profiles including passwords and systems access.
- Perform work on revolving day/night shifts

**Technical Skills**:

- Must possess PC troubleshooting knowledge, for both hardware and software
- Must possess mobile support knowledge, for both hardware and software
- A+, CCNA and CompTia an asset

**Requirements**:

- College Diploma or University Degree in Information Technology preferred, but will consider applicants with equivalent work-related experience
- Understanding of IT Helpdesk Call Logging software and procedures.
- 2 - 3 years related experience within a service based industry
- Previous quality assurance, scheduling or escalation experience an asset
- Must possess strong customer service attitude and interpersonal skills
- Must possess excellent written and verbal communication skills
- Ability to work effectively within tight timelines
- Ability, willingness and availability to work rotating shifts to support client company users with 24/7 service

Schedule:

- 8 hour shift

Application question(s):

- Do you have PC troubleshooting and mobile support knowledge for both hardware and software?
- Do you have experience/understanding in IT Helpdesk Call logging software and procedures?
- Do you have at least 2 years experience within the service-based industry, in providing quality assurance, scheduling and escalation?
- Do you have certification in A+, CCNA and CompTIA?
- Do you have a College Diploma or University Degree in Information Technology or equivalent work-related experience?
- Are you able, willing and available to work over staggered/rotational shifts 24/7?
- Are you able, willing and available for stand-by and call-backs to provide assistance after hours?
- Are you able, willing and available to work nights/overnight shift?
- Are you able, willing and available to work overtime?
- Are you able willing and available to flex and adjust work schedules and shifts 24/7?
- Are you willing to use and read computer screens for several hours each shift, up to and including the entire shift?
- Do you have a valid Driver’s, license, clear driver’s abstract and access to a vehicle?
- Are you legally entitled to work in Canada?
- What are your minimum rate/salary expectations?

  • Dispatch Technician

    6 days ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Dispatch Technician

    5 days ago

    Markham, Canada Burman and Fellows Group Full time

    **DISPATCH TECHNICIAN** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user requests in the areas...

  • Dispatcher

    2 weeks ago

    Markham, Canada RGH Commercial Full time

    Are you an outgoing individual who enjoys balancing schedules and collaborating with technicians and customers? Do you enjoy working in a fast-paced environment where no two days look alike? Do you have the organizational skills and a friendly attitude to keep our operations running smoothly? If so, RGH is looking for YOU as our next Dispatcher!About Us:RGH,...

  • Dispatch Technician

    5 days ago

    Markham, Canada BFG Enterprise Services Full time

    **Requirement**: Full-time - **Markham** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic end-user...

  • Dispatcher

    2 weeks ago

    Markham, Canada RG Henderson Full time

    **About Us**: RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are...

  • Dispatcher

    1 week ago

    Markham, Canada RGH Commercial Full time

    RGH Commercial Equipment ServiceDispatcher$24 - $28 per hourWho we are:RGH, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment....

  • Dispatch Technician

    2 weeks ago

    Markham, Canada BFG Enterprise Services Full time

    **Requirement**: Full-time - **Markham** **on** **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. **Duties and Responsibilities**: - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & hardware/software issues. - Respond and resolve basic...

  • Intern, Dispatch

    6 days ago

    Markham, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Service Coordinator/dispatcher

    1 week ago

    Markham, Canada Smith and Long Limited Full time

    _Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES!**_' to all of these, then...

  • Administrative Assistant and Dispatch

    2 weeks ago

    Markham, Ontario, Canada ORComputer Full time

    OR Computer Solutions is currently seeking an Administrative Assistant to support in dispatch and reporting. The administrator will bring professionalism, organization and efficiency to the organization.Responsibilities:Plan, schedule and dispatch field service techniciansBe agile and accommodating to changes within the scheduleMaintain an organized...