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Dispatcher
3 weeks ago
Are you an outgoing individual who enjoys balancing schedules and collaborating with technicians and customers? Do you enjoy working in a fast-paced environment where no two days look alike? Do you have the organizational skills and a friendly attitude to keep our operations running smoothly? If so, RGH is looking for YOU as our next DispatcherAbout Us:RGH, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our teamPosition Summary:In the role of Dispatcher the primary responsibility is providing exceptional service to our customers by managing the schedules of our technician team, and organizing and prioritizing workload. The Dispatcher must thrive in an extremely fast paced work environment with high deliverables, and develop excellent working relationships with the technician team. This role will report into the Customer Service Manager.Responsibilities Include:Manage technician communication through inbound/outbound phone calls, email, and text messageProcess customer orders (service tickets) through the computer system, ensuring accuracy Be proactive in scheduling and coordinating completion of service orders Maintain strong working relationships with the Service Technicians and Service DepartmentResponsible for coordinating the daily workflow for Service Technicians Route technicians to scheduled jobs with attention to efficiency and customer satisfactionEnsure balanced workload for technicians and progression of service orders to completion, to meet monthly service budget targetsOther duties as assigned Qualifications: 3 to 5 years of customer service experience Minimum high school education or equivalent Intermediate computer skills: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systemsAbility to type 45 wpmStrong data entry skills, basic math and proofreading abilities Ability to work in a high pressure, fast paced environment Team orientated and customer service approach to workStrong time management, organization and multitasking abilities Excellent communication skills over the phone, in person, and through emailKnowledge of industrial kitchen equipment would be considered an asset RGH, a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability-related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
