Service Coordinator/dispatcher

_Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES**_' to all of these, then we are looking for _**YOU**_ _to join the team as our new Service Coordinator/Dispatcher._

**Smith and Long** is the fastest growing, large scale, multi-trade company in the Canadian Market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering with an internal culture much like a software start-up company.

Here at Smith and Long, the opportunities to take on new challenges are endless. With an entrepreneurial culture focused on growth and happiness, our atmosphere naturally enables each and every member of our team to exercise autonomy on the job along with the help from a supportive team. Furthermore, with STRETCH being one of our main core values, we are committed to providing you with a unique work experience that will allow you to take on new obstacles, while at the same time, leveraging your current skills and knowledge.

In this role, you will work closely with our Service Manager at our Markham Head Office. This position is classified as associate level with the opportunity to develop into a more advanced role (Lead Service Coordinator) in the future.

**DUTIES & RESPONSIBILITIES**:

- Coordinate all aspects of service processes, including detailed appointment creation, scheduling, dispatching, and customer service.
- Prioritize and dispatch service requests according to urgency and importance.
- Assigning technicians to appropriate jobs based on customer’s request, technician capabilities, and logístical knowledge.
- Quickly address problems and requests of any type by compiling relevant information and relaying to project managers, sales staff, and technicians.
- Providing a high level of customer service by distributing scheduling lead times and appointment completion confirmation.
- Demonstrating a strong attention to detail when opening new work orders, ensuring technicians are equipped with all required information.
- Utilize fully developed organizational skills to track current status of work on hand, logging of job approvals, and important job specific documentation.
- Acting as a direct link between the company and our customers, scheduling all services, ensuring technician attendance is effectively communicated.
- Assist Accounts team in providing relevant historical information to process receivables and payables effectively.
- Additional administrative and customer service based requests as required.

**WHO YOU ARE**:

- An individual with at least One (1) year of Dispatching experience, preferably in the **Skilled Trades/Service **industry.
- Has a minimum of One (1) year of Administration experience, preferably in the **Skill Trades/Service** industry.
- Previous experience in invoicing is considered an ASSET.
- An innate problem solver, identifying and analyzing problems and producing creative and effective solutions.
- A fast thinker who can pay close attention to detail.
- Stays on task when working independently.
- Works well in a group setting with multiple personnel contributing to one goal.
- Highly organized, with proficient use of organizational tools, including but not limited to collaborative calendars, Excel, and project management software.
- Excellent communication and interpersonal skills, both verbal and written

**WHAT WE OFFER**:

- Competitive pay
- Opportunities for job rotation and career progression
- Extended health benefits, vision, and dental care
- RRSP Matching program
- Discount gym membership + phone plans
- Company events
- Free on-site parking

If you are a **DRIVEN** and **AMBITIOUS** individual that is willing to learn and grow within a company, this position is for **YOU**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Confirm that your resume is uploaded as a PDF

**Experience**:

- Service Coordinator/Dispatcher: 1 year (required)
- Skilled Trades: 1 year (preferred)

Licence/Certification:

- driver's license (preferred)

Work Location: In person