Dispatcher

RGH Commercial Equipment ServiceDispatcher$24 - $28 per hourWho we are:RGH, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our teamA Day in the life:In the role of Dispatcher the primary responsibility is providing exceptional service to our customers by managing the schedules of our technician team, and organizing and prioritizing workload. The Dispatcher must thrive in an extremely fast paced work environment with high deliverables, and develop excellent working relationships with the technician team. This role will report into the Customer Service Manager. This is an active job opening for a vacancy that currently needs to be filled.Responsibilities:Manage technician communication through inbound/outbound phone calls, email, and text messageProcess customer orders (service tickets) through the computer system, ensuring accuracy Be proactive in scheduling and coordinating completion of service orders Maintain strong working relationships with the Service Technicians and Service DepartmentResponsible for coordinating the daily workflow for Service Technicians Route technicians to scheduled jobs with attention to efficiency and customer satisfactionEnsure balanced workload for technicians and progression of service orders to completion, to meet monthly service budget targetsOther duties as assigned What you will bring: 3 to 5 years of customer service experience Minimum high school education or equivalent Intermediate computer skills: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systemsAbility to type 45 wpmStrong data entry skills, basic math and proofreading abilities Ability to work in a high pressure, fast paced environment Team orientated and customer service approach to workStrong time management, organization and multitasking abilities Excellent communication skills over the phone, in person, and through emailKnowledge of industrial kitchen equipment would be considered an assetWhy work for us?Industry-leading compensationEach day brings new challenges and endless learning opportunitiesComprehensive group benefits and retirement savings programExtended health, dental and LTDTraining and Development OpportunitiesIndustry leaders in CanadaYou will be part of a growing, stable organization, that is the industry leader in CanadaOur recruitment process:At RGH we follow a standard recruitment process with each candidate we contact:After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.Any emails you receive will come from one of these domains: @hfsgc.ca; @rghservices.ca; @partstown.ca; @applicantemail.We do not use AI or automated systems to conduct interviews or make hiring decisions - all steps in our recruitment process involve real members of our HR and hiring teams. If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service. Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.