Office Manager

We are seeking an Office Manager to join our BPA team in Missisauga, ON.
The Office Manager is responsible to manage the Toronto office and service all Toronto clients’ members in compliance with BPA guidelines, policies, and procedures for both claims and administration purposes where applicable.
**The Office Manager will**:

- Actively oversee the day-to-day activity of the Administration, Claims and Pension department staff to maintain client service standards
- Adheres to and maintains BPA service standards to the client and ensures an exceptional level of customer service throughout all departments
- Actively engage as a positive role model, representing the BPA brand and its core values, fostering a positive experience for all employees and external contacts
- Learn and understand the applicable Collective Agreement pertaining to the Health and Wellness Plan administered in the Toro office and the benefit entitlements as per the benefit plan summary
- Be responsible for evaluating administration, pension, and claim metrics within the service standards of the Company to meet production expectations as established by BPA Management
- Provide administrative support as needed including scheduling, ordering supplies, updating contact and employee listings, managing the office infrastructure, equipment, and resources
- Act as the main point of contact for the client, analyze issues and requests brought forward by the client or staff, and provide alternative solutions and direction based on established policies and procedures.
- Assist in training and onboarding of new staff and develop skills of existing staff members. Maintain personnel files and act in accordance with BPA governance and HR practices and policies. Conduct yearly performance evaluations
- Maintain system data integrity and report any issues to the IT and systems team. Provide alternative solutions to IT challenges to mitigate operational impact of technological interruptions
- Review and verify benefit premium rates and distribute monthly disbursements
- Respond to Canada Revenue Agency and to legal inquiries related to members
- Ensure tax related deadlines are met for various trust funds
- Provide periodic reports to Boards of Trustees and Auditors of various trust funds
- Maintain security and confidentiality of client records
- Other duties as may be assigned by management

**T**o be successful **as an Office Manager **with BPA, you will need**:

- 5 or more years of related working experience
- Or 10 years of related working experience of which at least 2 years are in a supervisory position
- Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
- University Degree or related business training from a recognized educational institution
- Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
- Knowledgeable on relevant Collective Agreement and associated benefit plan
- Compliant with government regulations pertaining to the Privacy Act (PPEIDA)
- Strong problem-solving skills, able to think critically and make decisions in unfamiliar situations
- Excellent written and verbal communication abilities

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.