Customer Service

**Momease Baby Boutique** is looking to welcome a full-time **Customer Service/Sales Associate** to our team Do amazing baby & parenting products fuel YOUR fire? Are you looking for a rewarding & respectful workplace that offers fair compensation? If you've got that extra spark for providing superior customer service, then this may be the career opportunity for you **Who we are**: Momease Baby Boutique is an inviting & intimate retail store that specializes in innovative & functional baby gear & parenting accessories. We carry a range of unique products from the best brands to help our customers "parent with style and ease." We’re a small team that prides ourselves on carrying great products & delivering the best customer service possible. Our goal each & every time a customer walks into our store is to deliver an experience that they will tell their friends about & that will make them want to visit Momease Baby Boutique again soon **What we're looking for**: - A genuine interest in the products we carry & passion for parenting & babies. - An outgoing, friendly personality & positive attitude. - Previous sales & customer service experience in a retail setting. - A desire to deliver a strong customer experience that exceeds expectations every time. - An ability to engage customers in meaningful conversations to uncover needs & recommend suitable products. - A high level of motivation & a proactive “get the job done” attitude. - A heightened attention to detail & the ability to work efficiently under pressure. - A willingness to work both autonomously & with a team. - Previous experience working with children or families would be an asset for crossover work in The Meet Up play space/event place on-site. **What the job involves**: As a small team we need someone who can do a little bit of everything. Here are some of the key accountabilities of a full-time Customer Service/Sales Associate at Momease: - Answer customer inquiries & help make product selections. - Accurately scan items for purchase & process payments, as well as refunds or exchanges using a POS system. - Process pre-orders and special orders on an as-needed basis. - Accurately process new inventory & maintain sales floor product levels. - Re-stock & neatly arrange product on the shelves to keep store looking great. - Maintain storefront, The Meet Up & backroom cleanliness at all times. - Create & take advantage of new learning opportunities & product training. - Open & close the store, including cashing out & locking up. - Maintain a safe environment in the store & in The Meet Up play space. - Help with customer warranty claims & follow up regarding replacements. - Assist with booking, set up & clean up for birthday parties or other special events & programming at The Meet Up play, learning & event space. **What you'll get**: - A fun, fast paced environment. - A competitive wage starting at $21 per hour (negotiable based on experience & skill set), with performance-linked wage increase opportunities. - An employee discount. - Paid vacation time. - Extended Health and Dental Benefits for qualifying employees. - A respectful & inclusive workplace. **Minimum Experience & Education Requirements**: - A minimum of 2 years previous experience in retail sales, with at least 2 years of customer service work. - High School Diploma or equivalent. **Schedule Requirements**: - Ability to work a regular 4 day Thursday-Sunday full-time schedule to meet the needs of the business (a regular 5 day full-time schedule is also negotiable for the right person, but must include weekends). - Ability to work independently in the store, as well as with colleagues. **Physical Requirements**: - Ability to safely lift & carry 50 lbs. - Ability to walk & stand for 8 hours per day. **How you can apply**: Please EMAIL a current RESUME (references are appreciated) & a DETAILED COVER LETTER to ATTN: Lyra. Applications without cover letters will not be considered - please tell us WHY you want to join our team in particular We thank all applicants for their interest; however only those selected for an interview will be contacted. **Job Types**: Full-time, Permanent **Salary**: From $21.00 per hour Expected hours: 30 - 36 per week **Benefits**: - Dental care - On-site parking - Paid time off - Store discount - Vision care Day range: - Every Weekend - Monday to Friday Flexible Language Requirement: - French not required Shift: - 8 hour shift - Day shift Work setting: - Specialty store Application question(s): - Please verify your availability for a regular full-time Thursday-Sunday work week (note that this schedule includes weekends). **Education**: - Secondary School (required) **Experience**: - Retail sales: 2 years (required) - Customer service: 2 years (required) **Language**: - English (required) Work Location: In person