Jr Service Advisor

2 weeks ago

Markham, Canada Commercial Air Compressor Full time

Commercial Air Compressor is a family-owned company based in Markham, Ontario. Since 1993, we have been providing reliable and efficient compressed air system services to hundreds of clients across Ontario. We have grown over the last 30 years to become one of the leading air compressor sales & service providers in the GTA

We are seeking a Jr Service Advisor to join our team

**Responsibilities**:

- Provide customers with explanations and estimates for technical repairs required on their compressor systems based on manufacturer recommendations.
- Generate service estimates using in-house quoting software.
- Schedule service calls with customers. Dispatch technicians.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration.
- Keep customers informed on any backorder parts/updates etc. on job status.
- Check and review work orders to see that all work was performed properly and time schedule was met.
- Maintain updated customer profiles in CRM.
- Follow up with customer on services provided; ensure they are satisfied with the work performed
- Other duties, projects, etc. as requested by management.

**Qualifications, Experience and Skills:**
- High school diploma, College preferred
- Compressor knowledge an asset
- Field Service / Automotive Advisor experience is an asset
- Must be a multi-tasker who excels in a fast-paced environment
- Able to establish and maintain good working relations with customers by providing courteous, efficient and professional service.
- Exceptional customer service and communication skills.
- Basic computer knowledge.
- Strong organizational skills.

**Benefits**:

- Extended Health Care, Vision & Dental Benefit Plan
- Employer RRSP Match
- Commission Plan
- Competitive compensation

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: One location

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