Automotive Service Advisor

3 days ago


Markham, Canada CARHOUSE AUTO SERVICE Full time

**WE WANT GREAT PEOPLE WHO CAN OFFER GREATER SERVICE**
**Join Our Carhouse Team as a Customer Service Representative / Service Advisor**

We are a busy and growing automotive shop committed to excellence in both service and customer care. If you're fluent in **English, Mandarin, and Cantonese** and have a passion for providing top-tier service, **we want you on our team**

**Position Overview**

This role combines administrative duties with customer service and service advisor responsibilities. You’ll be the bridge between our customers and the shop, ensuring a smooth and positive experience from drop-off to pick-up.

**Key Responsibilities**
- Greet customers in a friendly, professional manner and build lasting relationships.
- Coordinate vehicle intake, provide service estimates, and manage delivery timelines.
- Clearly explain service work and future maintenance recommendations.
- Assist with vehicle pick-up and record any concerns for future appointments.
- Follow up with customers regarding parts availability and repair timelines.
- Monitor work in progress to ensure quality and timely completion.
- Accurately document customer concerns and service details on repair orders.
- Perform additional duties or projects as assigned by management.

**Qualifications**
- **Fluency in English, Mandarin, and Cantonese is required**:

- Previous experience as a **Service Advisor** in an automotive environment is preferred
- **1-2 years of customer service experience** minimum
- Strong communication and interpersonal skills
- Organized, proactive, and able to multitask in a fast-paced environment
- Valid **Class G Driver’s License**

**Why Join Carhouse?**
- Friendly and supportive team environment
- Opportunities for growth and advancement
- Be part of a trusted shop in the community

Pay: $44,138.12-$92,344.19 per year

Additional pay:

- Bonus pay

Flexible language requirement:

- English not required
- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person



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