Restaurant Manager

Job Posting Position: Restaurant Manager

Reporting To: Director of Food & Beverage

Summary:

- Coordinating daily restaurant management operations
- Delivering superior food and beverage service in a fine dining setting and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- scheduleing of all Front of the House staff
- Regular weekly inventory of all beverage and month end inventory

**Job Description**:
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience an asset, you’ll hire qualified waitstaff, bussers, bartenders, set work schedules, make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

**Responsibilities**:

- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Schedule, Organize and supervise shifts for all front of the house staff
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, front of house smallwares and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Weekly inventory and monthly inventory for all beverage

Requirements and skills
- Proven work experience as a Restaurant Manager, Hospitality Manageror similar role
- Proven customer service experience as a manager
- Extensive food and beverage F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and lightspeed
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Wine Sommelier an asset or strong wine knowledge
- SmartServe

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$65,000.00 per year

Schedule:

- 10 hour shift

COVID-19 considerations:
At Mount Alverno Luxury Resorts, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada stand

Ability to commute/relocate:

- Caledon, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location