Customer Care Specialist

We're innovative, progressive, and experiencing off the chart's growth. As one of Atlantic Canada's largest insurance brokers, we're committed to providing exceptional coverage and customer care. Competitive and personalized - we're not your typical insurance provider To help us keep up with this extraordinary customer growth and fulfil our mandate of providing the best insurance advice and coverage to the people of Atlantic Canada, we're looking for a **Customer Care Specialist** based out of our **Dartmouth, NS** office. An integral part of our client success team, you will help provide world-class customer service to every client. Every day is going to be different, and it will be exciting. **About Us** Our team is young, creative, and digitally dynamic. We are experiencing industry-leading growth by leveraging leading-edge technology, resulting in off-the-charts new business sales and customer retention at an all-time high. However, we are not new to the business of insurance. Munn Insurance was established in 1949, just before Newfoundland and Labrador joined confederation. We've been around a long time and are ready to take on the digital future of insurance. We value our people We offer our employees the following perks: - Paid in-house training to successfully become a licensed insurance professional; - Subsidized continuous learning; - Health and dental coverage, including access to a 24/7 Employee Assistance Program (EAP); - Comprehensive leave program including vacation, sick, and personal days - plus a company-wide holiday break at the end of every calendar year; - Competitive employee incentive plan; - Defined contribution pension plan; - Frequent team-building activities. **About You** You're a people person; customer service comes as second nature to you. You know every interaction with a customer is an opportunity to build a loyal and lifelong relationship, so you always go that extra mile. You thrive in a fast-paced environment and can maintain a team-oriented, professional attitude. While previous insurance experience and a Level One Broker license are assets, we have experts here to help you understand our world. If you're ready to join an outstanding organization and help provide a world-class customer experience that stops customers dead in their tracks and makes them say "wow" then we want to talk to you **Job Duties** As a **Customer Care Specialist,** you will: - Communicate with customers to update files and facilitate claims, renewals, and midterm policy changes; - Track and manage customer renewals to enhance retention and improve processes; - Complete thorough policy reviews to ensure the customer has the best coverage at the best rate; - Help customers understand their insurance and provide advice on coverage and policy changes that are of value to them; - Be the first point of contact when customers report new claims, clearly communicating the following steps and promptly reporting the claim to the appropriate insurance company; - Put the customer first, all while assisting the Personal Lines team in delivering on their Key Performance Targets; - Act as an ambassador for Munn Insurance by always representing and promoting our brand and business in a positive way to our key stakeholders, including customers, prospects, insurance partners, and suppliers; - Be an active and positive contributor to our fantastic culture, which is focused on teamwork, service excellence, innovation, initiative, community, and fun, which helps make Munn Insurance a great place to work; - And, of course, other duties as required. At Munn Insurance, we pride ourselves on providing competitive salaries, incentives, and industry-leading benefits. We offer a work environment where your opinions are valued and expected We take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more. **Benefits**: - Casual dress - Company events - Company pension - Dental care - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - Vision care - Work from home Schedule: - 8 hour shift - Day shift - Monday to Friday Supplemental pay types: - Bonus pay Work Location: Hybrid remote in Dartmouth, NS B3B 1S8