Customer Experience Specialist

2 weeks ago


Dartmouth, Canada CJ Limited Full time

The Head Office for Charm Diamond Centres (CJ Limited) is looking for an organized and detail-oriented individual to join our team as a full-time **Customer Experience Specialist**at our location in Dartmouth, NS.

In business since 1972, and operating over 85 stores across the country, CJ Limited is the largest family-owned Canadian jewellery company and a platinum member of Canada's Best Managed Companies.

This **Customer Experience Specialist** interacts with our online customers and our customers for our brick-and-mortar stores to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Responsibilities:

- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, and coordinate service
- Troubleshoot customer problems
- Receive and send written correspondence
- Handle stressful situations in an appropriate and respectful manner
- Collaborate with other departments and team members
- Provide accurate and friendly customer service in a timely fashion
- Additional duties as assigned

**Required Skills**:

- 2+ years of past relevant experience
- Dedication to providing outstanding customer service
- Verbal communication - must be able to listen and respond effectively to customers
- The ability to work independently
- Demonstrated experience performing research to resolve complex customer inquiries
- Office administrative skills, accurate keyboarding, and data entry skills
- Positive attitude and an engaging businesslike approach

**Benefits**:

- Paid vacation
- Health & Dental coverage
- Employee Assistance Program
- Retirement Savings Program
- Parking provided
- Employee discount

CJ Ltd is proudly Canadian, family-owned and operated, and a Platinum member of Canada's Best Managed Companies program. With over 85 stores across the country, we are an equal opportunity employer and encourage individuals from diverse backgrounds to apply. We employ individuals without regard to race, age, religion, disability, gender, or national origin. Accommodations are available upon request for all individuals with disabilities for the recruitment and selection process.



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