Overnight Customer Service Specialist

5 days ago


Dartmouth, Canada TigerTel Full time

**Are you a Night Owl?**

**We are Hiring A Full Time Overnight Customer Service Specialist**

**Compensation: $16.42 an hour**

**The Essential Duties of our Representatives are**:

- Obtain customer information by answering telephone calls, interviewing callers and verifying information.
- Document all necessary and needed information.
- Follow all required processes and procedures.
- Attend and successfully complete required Call Center training.

**The Skills and Qualifications we look for are**:

- Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.

**Shifts Offered**:

- Full Time - Overnight (8 hour shifts)
- Shift time would be 11pm-8:00am
- Work from home after two week training is complete
- Must be available to work weekends and statutory holidays

**Training Period**:

- Paid two week training
- Must be able to train on days Monday-Friday 10:15am-6:15pm

**Our Benefits for Full Time Employees Include**:

- RRSP with (company matching)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance

**Benefit Conditions**:

- Waiting period may apply
- Only full-time employees eligible



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