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Customer Experience Specialist

2 weeks ago

Dartmouth, Canada CJ Limited Full time

The Store Support Centre for Charm Diamond Centres (CJ Limited) is looking for an organized and detail-oriented individual to join our team as a full-time **Customer Experience Specialist** at our location in Dartmouth, NS.

In business since 1972, CJ Limited is the largest independently owned Canadian jewellery company and a Platinum Member of Canada’s Best Managed Companies, operating over 85 stores from coast to coast.

It is our passion for people and jewellery that has led to our success, and we seek like-minded individuals who share our excitement and enthusiasm to join our team.

This Customer Experience Specialist interacts with our online customers and our customers for our brick-and-mortar stores to provide information in response to inquiries about products and services and to handle and resolve complaints. In addition, they will:

- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, and coordinate service
- Troubleshoot customer problems
- Receive and send written correspondence
- Handle stressful situations in an appropriate and respectful manner
- Collaborate with other departments and team members
- Provide accurate and friendly customer service in a timely fashion

**Required Skills**:

- 2+ years of past relevant experience
- Dedication to providing outstanding customer service
- Verbal communication - must be able to listen and respond effectively to customers
- The ability to work independently
- Demonstrated experience performing research to resolve complex customer inquiries
- Office administrative skills, accurate keyboarding, and data entry skills
- Positive attitude and an engaging businesslike approach

**Benefits**:

- Paid vacation
- Health & Dental coverage
- Employee Assistance Program
- Retirement Savings Program
- Parking provided
- Employee discount
- Flexible & hybrid work options available

Compensation will commensurate with previous experience and/or education.

CJ Limited is an equal-opportunity employer and we encourage individuals from diverse backgrounds to apply. We employ individuals without regard to race, age, religion, disability, gender, or national origin. Accommodations are available upon request for all individuals with disabilities during the recruitment and selection process.