Administrative Assistant

**ABOUT RGO**

Creating places that help people work better, be inspired, and accomplish more.

RGO is a privately owned business with locations in Calgary, Canmore, and Edmonton. We were founded in Calgary in 1966, with roots selling typewriters Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest dealership of our kind in Western Canada, offering total interior solutions with the widest selection of Furniture, Window Coverings, Flooring, Technologies, Architectural Solutions, Moves, and Storage Management.

We believe space matters and we want our clients to efficiently operate a modern office, whether it’s a 40-storey tower, a public institution, education, healthcare, or a dazzling corporate showpiece. As an Albertan company with a reputation for hands on service and dedication to quality, we are looking for an individual who aligns with our core values to create great work experiences for our clients, our partners, and our people.

**THE OPPORTUNITY**

Get to be a part of the RGO team that has been recognized as a Great Place to Work. Belong to one of Canada’s Best Managed Companies by joining us as an Administrative Assistant, Furniture. Reporting to the Director of Furniture Sales, the primary function of this role is to be the in-office initial interface for Furniture Sales through inbound phone and web-inquiries, responding to basic inquiries for budget pricing and lead-times estimates, and synthesizing the client information for distribution for follow up.

**WHAT YOU WILL DO**
- Ensure the showroom and displays are set and ready for client visits
- Answer inbound calls for the furniture division, transfer to the correct consultant, clarify the needs of the client, and/or book appointments as necessary
- Consult the CRM for registered client accounts
- Summarize and input leads into the CRM (Salesforce)
- Respond to client inquiries in a timely manner
- Provide unit pricing
- Make appointments for demos (i.e. task seating)
- Assist showroom clients for residential appointments, providing product knowledge and inputting small orders
- Supporting for Furniture Sales client experience preparations for larger groups including signage, name tags, hospitality set up, catering coordination.
- Managing the materials library and ensuring these sales tools are organized, put away, and replenished
- Scheduling vendor product knowledge sessions to RGO Furniture Sales, greeting them when they arrive, set up & tear down of meeting space

**WHAT YOU WILL BRING**
- High school diploma. Post-secondary education an asset.
- 1-3 years customer service experience.
- Furniture industry experience is an asset.
- Excellent customer service by phone and in person. Able to understand clients needs and ask follow up questions to get all the details.
- Excellent verbal and written communication skills.
- Technology savvy and proficient computer skills. Experience using Microsoft Office is required; experience using salesforce is an asset.
- Positive, optimistic, and naturally inquisitive.
- A team-player who is willing to help all members of the team achieve their goals
- Very detail-oriented and organized.
- A natural ability to multi-task and prioritize responsibilities.

**PERKS & BENEFITS**
- Flexible work environment
- Comprehensive benefits including RRSP matching
- Performance based awards
- Career growth opportunities
- Employee recognition program
- Education reimbursement
- On-site fitness facility
- Free parking and close to transit with c-train

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person