Customer Service Coordinator

**ABOUT US**

Melbourne Property Management is a Toronto-based firm serving the Ontario market. It is built on over 100 combined years of our team’s experience in the property management industry. Melbourne Property Management aims to create a sense of community within each condominium we manage, in the same way that the City of Melbourne focuses on being one of the most livable cities in the world. We provide our clients with a broad range of full services and support, including consulting, on-site and off-site management, financial reporting and administrative support. At Melbourne Property Management, we never forget that we are taking care of your home.

**THE ROLE**

**JOB DUTIES**:

- Managing all elevator bookings, meeting new residents, and providing customer service support
- Creating and enhance a culture of communication in the communities managed by Melbourne Property Management
- Assist in creating community manuals, home owner manuals and building operations manuals
- Providing key stake holders with high-level weekly updates
- Liaise with construction to ensure resident move ins can be effectively coordinated
- Day to day Assistant Condominium Management duties and responsibilities, as assigned by the Senior Condominium Manager
- Maintaining an on-site presence, while adhering to Covid-19 protocols
- Assist in establishing and adapting polices and procedures for this community
- Provide residents of each communities’ regular updates and communication
- Assist in preparing monthly management reports
- Learn and gain experience in Condominium Management

**YOUR QUALIFICATIONS**
- Strong experience with client facing customer service
- Experience in the condominium or residential management industry an asset but not required
- A hungry, enthusiastic, growth orientated person with a passion for customer service
- Excellent communication and interpersonal skills: This role will be client facing, however it may be limited in capacity during the pandemic, so an emphasis on strong and well-crafted written and telephone communication would be considered a strong asset.
- Open to ideas, willing to ask for help, flexible, thinks outside the box, proactive and able to admit when a mistake is made, and learn from the experience
- Attention to detail and organized
- A passion for learning and eager to join the next generation of property managers
- Willing to obtain a valid Ontario Condominium Manager Licenses, as issued by the Condominium Management Regulatory Authority (CMRAO)
- Collage Diploma or University Degree considered a strong asset
- Enrollment in any Condominium Management courses considered to be a very strong asset

**JOB INCENTIVES AND COMPENSATION PACKAGE**
- Opportunity to transition into an Assistant Condominium Manager role
- Benefits such as Medical & Dental coverage
- Continuing education: Conference and educational reimbursement opportunities
- CMRAO License reimbursement program
- Educational reimbursement opportunities

**Work with a team who are less concerned about how Condominium Management has always been done in the past, but rather how could it be done better or differently in the future**

If you meet the above qualifications, and are interested in joining a high-performance team, please submit your resume. We thank all applicants; however only those selected for interview will be contacted.
- Accommodations for applicants with disabilities, available on request during all aspects of the recruitment process._

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location