Order Management Representative

1 week ago

Calgary, Canada Blackline Safety Full time

Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

**General Description**:
In this role, you will take on the responsibility of ensuring the timely and accurate processing of orders for Blackline Safety. This entails managing each order from inception to completion, confirming that all details are correct and that deadlines are met. Your attention to detail and organizational skills will play a significant role in maintaining our commitment to exceptional service and reliability for our clients.

**Responsibilities**:

- Process product sales orders accurately according to standards
- Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
- Resolve concerns for our internal and external customers
- Be an example of professionalism and high standards
- Support the Client Success team in the renewal of service plans for our existing customers Meet customer care goals and service levels for an exceptional customer experience

**Skills & Qualifications**:

- Possess strong business acumen
- Understand Credit Card payment processing through an automated system
- Experience with a CRM system
- Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
- Experience in Customer Service
- Experience supporting a dynamic team of sales professionals
- Technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders
- Sound mathematical skills to validate orders and assist our partners with their order inquires
- Computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
- Organized, detail-oriented and can multi-task in a fast-paced environment
- Team player who offers solutions and ideas to continually improve the business
- Proactive in your approach to customer issues
- Outgoing, courteous, ambitious, and present a professional demeanor
- Passion for customer care and understand new technologies
- Go-getter with a positive attitude, wanting to make a difference within your team Firm in your delivery of company policies while being empathetic to customers’ demands

**About Blackline Safety**

**Disclaimer**:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious

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