Customer Service Representative/order Desk

2 weeks ago


Calgary, Canada CENTURA TILE Full time

Centura Western is recruiting for a Customer Service / Order Desk Representative for our Calgary location.

An Order Desk Clerk/Customer Service Representative is a professional who is responsible for managing incoming orders and ensuring customer satisfaction. They process customer orders, track inventory, and communicate with other departments to ensure timely delivery. They have excellent communication and organizational skills and are essential to the smooth operations of any business.

**Responsibilities**:

- Answer incoming calls and transfer as required.
- Review and verify all order information for accuracy and completeness
- Enter and process orders into computer system in a timely and accurate manner
- Communicate any issues or discrepancies with customers and/or sales representatives
- Ensure that orders are fulfilled and shipped to customers on schedule
- Respond to customer inquiries regarding order status and shipping information
- Review and process RMAs for customer returns.
- Maintain accurate and organized records of all orders and related documentation
- Assist with inventory management and tracking of stock levels to ensure availability for customer orders
- Assist in Showroom when needed.

**Requirements**:

- Strong organizational skills
- Excellent verbal and written communication skills
- Proficient in using computer software to enter and track orders accurately
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- 3 years pervious customer service experience, order desk, parts counter or call center experience is an asset
- Previous experience with Prophet 21 (P21) is an advantage.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Attention to detail to ensure accurate order processing and delivery
- Ability to work independently and as part of a team
- High school diploma or equivalent education is required

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Pay: $46,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T2H 2Y4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2024-10-07



  • Calgary, Canada SPAR-Marathon Roofing Supplies Full time

    We are seeking a customer service/ order desk person for our Calgary location. The job involves various customer service duties in our showroom and order counter including: Greeting customers on the phone and in person, processing invoices and various related duties. We train on products and computer Compensation is $20.00/Hr. ($50,000 - 53,000 per year)...

  • Inside Sales

    5 days ago


    Calgary, Canada Engage Building Products Full time

    **OUR COMPANY** Our head office and warehouse is located in Calgary, AB. We manufacture and sell aluminum trim systems for lap siding, fiber cement panel and aluminum composite materials (ACM), primarily in the United States and Canada. Our products are cutting edge technology and highly innovative. With many patents in place or pending, Our Company has...


  • Calgary, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 120 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._ The Order Desk is primarily responsible for processing order requests from internal...

  • Order Desk Clerk

    2 weeks ago


    Calgary, Canada Greenfox Windows and Doors Full time

    **Greenfox Windows & Doors**: **Order Desk Clerk**: **Location** : Calgary, AB. **Be part of a team that builds more than windows and doors; we build trust, reliability, and community.** At **Greenfox Windows & Doors** , we're known across Alberta for our superior products, expert installation, and exceptional customer service. As a proudly Canadian...

  • Order Desk Associate

    2 weeks ago


    Calgary, Canada The Aurum Group Full time

    **About Us**: Cerum Ortho Organizers is a leading provider of orthodontic and dental products across Canada. With over 40 years of industry experience, we pride ourselves on delivering high-quality products and exceptional customer service to dental professionals nationwide **About the Role** We are seeking a detail-oriented and customer-focused **Order...


  • Calgary, Canada Can Am Auto Glass & Supplies Full time

    We’re seeking a friendly and organized Customer Service Representative to join our office’s order desk team in a permanent full-time position at our Calgary wholesale warehouse, Can-Am Auto Glass & Supplies. Our parent company, Crystal Glass, is an all Canadian, employee-owned company established in 1949. We are the largest glass company located across...

  • Order Desk Support

    1 week ago


    Calgary, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Calgary, Canada Equation Staffing Solutions. Full time

    **Responsibilities**: - Manage data and ERP for all incoming orders - Opening customer files - Maintaining sales orders - Order entry + proposal approvals - Help solve delivery issues in a timely and professional manner - Actively work to meet customers’ needs and create a positive experience - Invoice management on internal and external platforms -...


  • Calgary, Canada Equation Staffing Solutions. Full time

    Do you enjoy helping customers? Are you familiar with receipt and follow up of orders? Are you looking to fit into a busy office right away? We’d love to speak to you about this full-time opportunity in Calgary! **Responsibilities** - Process orders and quotations using different methods and support the inside sales team with quotation requests -...


  • Calgary, Canada IBEX Enterprises Full time

    **About Us**: Ibex Enterprises is a Calgary-based wholesale distributor representing top-quality brands like **Festool, Sia, VSM, and Lamello**. We supply professional tools and materials to dealers and trades across Canada. We’re a small, friendly team that values reliability, teamwork, and great customer service. If you like variety in your workday and...