Meditech Support Analyst

1 week ago

Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
As the **Meditech Support Analyst**, you will report to the Manager of Clinical Informatics or the Manager of Integration, Platform & Data Management. You are an integral part of the RVH ITS team and as Lead agency for regional services support role. This challenging position requires an individual to be self-directed, analytical and organized. In this role you will be working closely with the regional Clinical Applications Analysts, and ITS division supporting Meditech and associated systems, equipment and integration, while providing front line service and support to front line staff, physicians and the IT local service desks for the four-hospital partnership. This position will work with key stakeholders, to assist in managing and triaging Meditech service requests, determining clinical priority and business needs, and assist in facilitation of effective solutions that are consistent with regional/organizational goals and objectives.

**QUALIFICATIONS**
- Undergraduate degree or diploma
- Minimum three-years of relevant healthcare experience
- Familiarity with Meditech to readily understand the steps to test changes and system upgrades
- Advanced competency in MS Office Suite and to effectively operate computer, hardware, software and peripheral equipment
- Demonstrated competency in Meditech Expanse is preferred and Internet research capabilities
- Experience with ITIL documentation an asset

**You will be a great fit for this position if you have**:

- Critical thinker, strategic thinker, ability to effectively problem solve
- Excellent skill in problem recognition and problem solving, including critical incident management
- Excellent customer relations and support service
- Consistently displays behaviors that enhances the image of organization as evidenced by professional and courteous behaviour toward all customers
- Excellent interpersonal and communication skills both verbal and written
- Self-motivated with ability to work independently with mínimal supervision and in teams
- Contributes to a positive team spirit and attitude
- Evidence of on-going professional development
- Statistical and analytical skills with attention to detail and accuracy
- Ability to prioritize and shift focus as required to work on high priority items

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