Membership Experience Representative

**Chaplin Family YMCA - Membership Experience Representative**

**Location**: Chaplin Family YMCA, Waterloo Region

**Work Hours**: Evening and weekend availability required

**Employment Type**: Part Time, Permanent

**Number of Vacancies**: 2

**Anticipated Start Date**: July 2025

**Application Deadline**: July 4, 2025

**Guaranteed Starting Hourly Rate**:$17.20

**Total Rewards Package**:
We believe that everyone has the potential to shine Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

**Time Away from Work**

At the YMCA of Three Rivers, we value work-life harmony. Part-time team members start with:

- Vacation earnings of 4% on each pay (Increases to 6% after 5 years of continuous employment)
- 3 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

**Well-Being Benefits**
- A free YMCA membership for you and your family, providing access to our fitness centers
- Discounts on YMCA programs and services
- Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services

**Who we are**

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.

**We strive to be a great place to work for all employees to live in purpose, passion and potential Shine**

This is where you come in.

**What you will do**

As the Membership Experience Representative, you will be providing exceptional customer service to all members of the community and to the team. This will include providing information to customers on memberships and programs that we offer and providing tours of our facility. You will be responsible for selling memberships and day passes and registering members for programs.

You will monitor the participants in the facility as well as be the point person for any emergency situations that may arise. You will proactively assist members and participants with needs, inquiries or concerns. The position will also require excellent knowledge of the services we provide. You will have the opportunity to develop strong relationships with families and peers as you assist in creating a safe and welcoming facility for all.

**What you will bring**

You will be a confident, social person with great relationship building and leadership skills. You will have a high school diploma, and ideally, you will bring one year of customer service experience. You will be certified in Standard First Aid/CPR-C and AED.

You are computer literate, with knowledge of Microsoft Office programs. You are committed to working in a socially inclusive environment responding with sensitivity and personal awareness to diverse needs.

**Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity and Equity)**

**Our Commitment to Privacy**
- The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation, and privacy laws. We are committed to protecting personal information by following responsible information-handling practices that are in keeping with privacy laws. Please visit our website for more information on the YMCA of Three Rivers’ commitment to privacy.

**To explore additional career opportunities with the YMCA of Three Rivers, please visit our**Career Page**.