Customer Service Representative

1 week ago


Remote, Canada Epsilon solutions pvt ltd. Full time

**No of Week Off (Fixed or Rotational) N/A the agents received a Fix shift based on Bid**:

- **Any other mandate (As per business)**

We are looking for fulltime associates to support our client.
- Customer service-oriented mindset
- Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel.
- Able to type a minimum of 30 words per minute.

**Responsibilities**:

- Take Inbound Calls
- Answer incoming calls from customers who need assistance placing orders who are seeking information or who have service related inquiries.
- Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
- Provide assistance when clients are ordering furniture or appliances.
- Set appropriate expectations for the customer and exceed customer commitments.
- Follow-up on issues for customers until resolution is reached.

**Job Types**: Full-time, Permanent

**Salary**: $15.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)



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