Customer Service Representative
3 days ago
Computer Generated Solutions, Inc.
Customer Service Representative - Full time - Permanent Position
Computer Generated Solutions - Saint John, NB
Corporate Profile:
Job Role:
**Responsibilities**:
- Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)
- Effectively communicates to internal and external clients and records concise documentation of cases
- Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise
- Delivers timely responses to business owners, stakeholders, and users on issue status and resolution
- Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries
Qualifications:
Minimum Experience:
- Working cross-functionally to resolve technical, procedural, or operational issues
- Working collaboratively with individuals at all levels of the organization
- Executing to short and long-term plans
- Training internal and external customers to mitigate recurring requests for help
Tools:
- CRM Application; e.g., Sales Force
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Microsoft Server products (e.g., Windows Server, SQL, MS Project)
- Visio
- Microsoft Access
- BusinessObjects
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
Work Location: Remote
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