Customer Service Representative

3 days ago


Remote, Canada CGS (Computer Generated Solutions) Full time

Computer Generated Solutions, Inc.

Customer Service Representative - Full time - Permanent Position
Computer Generated Solutions - Saint John, NB
Corporate Profile:
Job Role:
**Responsibilities**:

- Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)
- Effectively communicates to internal and external clients and records concise documentation of cases
- Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise
- Delivers timely responses to business owners, stakeholders, and users on issue status and resolution
- Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries

Qualifications:
Minimum Experience:

- Working cross-functionally to resolve technical, procedural, or operational issues
- Working collaboratively with individuals at all levels of the organization
- Executing to short and long-term plans
- Training internal and external customers to mitigate recurring requests for help

Tools:

- CRM Application; e.g., Sales Force
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Microsoft Server products (e.g., Windows Server, SQL, MS Project)
- Visio
- Microsoft Access
- BusinessObjects

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Work Location: Remote



  • Remote, Canada Atrium Innovations Full time

    **About Atrium Innovations** Atrium Innovations has been a recognized innovative leader in the development, manufacturing, and commercialization of science-based natural health supplements for over 20 years. The company’s mission is to be a global leader in vitamins, minerals and supplements, offering a range of professionally developed, comprehensively...


  • Remote, Canada British Swim School Full time $35,000 - $40,000 per year

    We are seeking high energy, Customer Service Representative to make inbound calls, email and chat with customers.Your mission is to offer support through phone, email, and online chat to customers who have questions about our services. You're literally the voice of the brand, and a strong relationship with our customers starts with you. You will also be a...


  • Remote, Canada Cégep de Sept-Îles Full time

    As a Customer Service Representative at Cégep de Sept-Îles, you will play a crucial role in ensuring our customers receive exceptional service and support. Your main responsibilities will include assisting customers with inquiries, resolving issues, and ensuring their overall satisfaction. **Requirements**: - 2+ years of experience in a customer service...


  • Remote, Canada Raise Full time

    FULLY REMOTE Job Responsibilities: - Serve as the main point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner. - Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions. - Maintain accurate customer records and update information as...


  • Remote, Canada Threshold Brands Full time

    As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer...


  • Remote, Canada Astoria Lighting Co Full time

    Customer Service Representative Responsibilities: Answers phone calls and supports sales staff. Completes operational requirements by scheduling and assigning administrative projects and expediting work results. Supports team by performing tasks related to organization and strong communication. Develops administrative staff by providing information,...


  • Remote, Canada Tmpdirect Full time $17,400 - $21,900 per year

    We are seeking a dedicated and customer-focused Bilingual Customer Service Representative (English and Spanish to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a...


  • Remote, Canada Kohl & Frisch Ltd Full time

    **JOB POSTING** **POSITION: Bilingual Customer Service Representative** **STATUS: Full-Time (Remote)** **LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)** **REPORTS TO**:National Contact Centre Manager** **DEPARTMENT: Customer Service** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the...


  • Remote, Canada Select Call Centre Full time

    **About us** We are professional, agile, innovative, and our goal is to Select Call Centre provides 24/7 Phone Answering Services. We provide reliable phone answering services and virtual receptionist solutions, perfect for businesses of all sizes. For over 50 years, our call centres have saved customers time and money through call answering, virtual...


  • Remote, Canada In Social Full time $33,280 - $43,720 per year

    **This is a remote position for candidates all over Canada. There is a chance we will move into an office in the GTA, however, we will always offer WFH employment.Work from homeMixture of day, night (not overnight), and weekend shifts.We are currently prioritizing candidates from Saskatchewan and AlbertaThis is an evergreen position, we are always hiringIf...