Customer Service Representative

19 hours ago

Remote, Canada Tmpdirect Full time

We are seeking a dedicated and customer-focused Bilingual Customer Service Representative (English and Spanish to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a professional attitude while working in a fast-paced environment.

Key Responsibilities:

● Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.

● Provide accurate information regarding products, services, policies, and procedures.

● Assist customers with account-related issues, billing questions, orders, returns, and technical support (as applicable).

● Resolve customer complaints efficiently, escalating complex issues to supervisors or other departments when necessary.

● Maintain records of customer interactions, transactions, comments, and complaints.

● Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

● Meet or exceed performance metrics including response time, customer satisfaction, and quality standards.

● Collaborate with other team members and departments to improve customer experience and internal processes.

● Stay updated on company products, services, and policies.

Qualifications & Skills:

● High school diploma or equivalent (associate's or bachelor's degree preferred).

● Minimum 2 years' sales experience working in a Call Center or telemarketing environment

● Excellent communication skills (well spoken, professional, friendly and courteous)

● Strong active listening and problem-solving abilities.

● Ability to multitask, prioritizes, and manages time effectively.

● Proficiency in basic computer applications (MS Office, CRM software, ticketing systems).

● Patience and empathy when dealing with customers.

● Ability to work flexible shifts, including evenings, weekends, or holidays if required.

● Experience with windows-based software and internet browsing

● Reliable, Consistent Internet Speed of 50 Mbps upload and download speed

● Windows based computer or pc

● Remote home office with quiet environment

Work Environment & Schedule:

● May involve rotational shifts depending on business hours.

  • Fast-paced, customer-centric environment.

Job Type: Full-time

Pay: $17.75-$22.00 per hour

Work Location: Remote

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