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Customer Service Representative

3 weeks ago

Remote, Canada Raise Full time

FULLY REMOTE

Job Responsibilities:

- Serve as the main point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner.
- Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions.
- Maintain accurate customer records and update information as necessary.
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell products and services to customers.
- Stay up-to-date with product knowledge and company policies to effectively assist customers.

**Requirements**:

- Proven experience as a Customer Service Representative or similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to think critically.
- Previous call center experience preferred
- Bi-lingual preferred but English only also considered
- Fully remote, anywhere in Canada

**Job Type**: Fixed term contract
Contract length: 8 months

Pay: Up to $23.00 per hour

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Call center: 2 years (required)

**Language**:

- French (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: Remote