Bilingual Customer Service Representative

6 days ago

Remote, Canada Kohl & Frisch Ltd Full time

**JOB POSTING**

**POSITION: Bilingual Customer Service Representative**
**STATUS: Full-Time (Remote)**
**LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)**
**REPORTS TO**:National Contact Centre Manager**
**DEPARTMENT: Customer Service**

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

**Primary Role of This Position**
In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution.

**Location**

**Major Responsibilities**
- Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
- Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.

**Education and Experience**
- High school graduate
- Previous customer service or call centre experience is a strong asset

**Qualifications**
- Capable of handling a large volume of calls while maintaining professional and efficient service
- Ability to think problems through and recommend creative solutions to nonstandard customer issues
- Excellent communication and interpersonal skills
- Demonstrated ability to work in a team environment
- Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
- Must be able to work independently with limited supervision
- Proactive nature, high attention to detail, and takes initiative

**Hours of Work**
Must be available to work a flexible shift schedule Monday to Friday between the hours of 9:00 a.m. to 8:00 p.m.

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