Referral Coordinator

**About Us**:
At Oasis Fertility Centre, we are dedicated to supporting individuals and couples on their fertility journey with compassion, education, and exceptional care. Our patient-centered approach ensures every individual receives the guidance and resources needed to achieve their dreams.

We are seeking a **Referral Coordinator** to join our dedicated team. As the first point of contact for new patients, this role is vital in creating a welcoming and supportive environment while facilitating the initial stages of their journey.

**Key Responsibilities**

**1. Patient Interaction**:

- Serve as the primary contact for patients beginning their fertility journey.
- Address inquiries from potential patients to ensure the clinic offers the treatments they seek.
- Provide empathetic and professional responses to patient questions and concerns, offering an overview of timelines and processes.

**2. Scheduling and Coordination**:

- Schedule consultations and manage patient appointments in the clinic calendar.
- Confirm consultation appointments, ensuring patients complete intake evaluations and medical histories before their visits.
- Maintain the Medical Director calendar, filling gaps from cancellations to maximize scheduling efficiency.
- Set up new patients in the clinic's eIVF program, ensuring accurate recordkeeping and onboarding processes.

**3. Documentation and Compliance**:

- Maintain accurate patient records, including medical histories, requested treatments, and financial transactions, while ensuring compliance with clinic policies and healthcare regulations.
- Safeguard patient confidentiality in adherence to HIPAA, PHIA, and other relevant standards.
- Fax appointment confirmations to general practitioners and outgoing referrals (e.g., hysteroscopies to gynecologists).

**4. Financial Management**:

- Invoice patients and process payments efficiently and accurately.
- Assist patients with insurance documentation and financial navigation to streamline their experience.

**5. Team Collaboration and Metrics Reporting**:

- Work closely with physicians, nurses, laboratory staff, and administrative teams to ensure coordinated care.
- Provide daily metrics to leadership, including dates of contact and booked appointments, to monitor and optimize operational performance.

**6. Quality Assurance**:

- Contribute to quality assurance initiatives, maintaining high standards of care and identifying areas for improvement.
- Monitor patient feedback and satisfaction to continuously enhance the patient experience.

**Essential Qualifications**

**Education**:

- Medical Office Assistant (MOA) Diploma or equivalent experience in a healthcare setting is required.

**Experience**:

- 2-3 years of experience in a patient-facing role, preferably in fertility or reproductive health.
- Familiarity with electronic medical records (EMR) systems and healthcare management software (e.g., eIVF) is preferred.

**Core Competencies**
- **Patient-Centered Care**: Compassionate communication and a focus on creating a supportive environment.
- **Organizational Skills**: Ability to manage multiple cases and tasks efficiently.
- **Technical Proficiency**: Skilled in Microsoft Office Suite, EMR systems, and eIVF software.
- **Problem-Solving**: Resourceful in resolving patient concerns and administrative challenges.
- **Professionalism**: Maintains confidentiality and adheres to healthcare regulations.
- **Consultative Communication**: Effectively guides patients through treatment plans, financial considerations, and informed decision-making with empathy and clarity.

**Working Conditions**:
This role operates in an administrative and clinical setting, requiring frequent patient interaction and collaboration with the medical team in a dynamic, fast-paced environment.

**Performance Measures**:

- High patient satisfaction and positive feedback.
- Efficient management of scheduling, documentation, and administrative tasks.
- Strict adherence to confidentiality standards and clinic policies.
- Effective collaboration with clinical staff for coordinated patient care.

**Why Join Us?**

At Oasis Fertility Centre, you’ll have the opportunity to make a meaningful impact on patients’ lives by guiding them through one of their most significant journeys. If you are empathetic, organized, and passionate about patient care, we would love to hear from you

Pay: $19.00-$23.00 per hour

**Benefits**:

- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-01-13