Call Centre Representative

4 days ago

Scarborough, Canada Zedd Customer Solutions Full time

**Job description**

**COMPANY: ZEDD Customer Solutions**

A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.

Located in the Markham Rd. and Hwy 401 neighbourhood on Milner Avenue, the Telesales Representative shall make and/or receive telephone calls on behalf of our well known clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Telesales Representative is expected to meet and/or exceed established sales targets. Full onsite training is provided and paid for.

**ESSENTIAL FUNCTIONS**:

- Handle continuous telephone calls, accurately input, retrieve and access information regarding a customer case from a computer system.
- Contact new and existing customers to promote products and services directly from our client’s database.
- Resolve customer concerns immediately and effectively while displaying professionalism and courtesy at all times.
- Consistently meet established program sales targets and offer feedback to program supervisor always based on errors or improving results.
- Report suspected security incidents to their immediate supervisor or the compliance/security manager with the understanding that all reports shall be kept confidential.
- Assumes other duties as assigned by Team Leader.
- Able to work from office.
**WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING**:

- Excellent bonuses that all employees can earn
- Company paid training
- 4% vacation pay directly deposited
- Paid Holidays
- Medical, dental and vision coverage.
- Life Insurance and Long Term Disability coverage.
- Promotions from within the company’s pool source.
**TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE**:

- Must be reliable and committed to a work from office role.
- Prior customer service experience is an asset.
- Ability to work independently.
- Positive attitude and proven ability to understand customer needs.
- Effective listening skills.
- High school diploma or equivalent.
- Satisfactory Criminal Record Check required.
**COMPENSATION AND SCHEDULE**:
Monday to Saturday between the hours of 9:00AM to 10:00PM.

$15.00/hour

Bonus and Incentive Programs

**BENEFITS**:

- Vision care
- Work from home opportunities
- Dental care
- Disability insurance
- Bonus scheme

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour + Sales Bonus

Temporary Work from home.

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:

- 8 hour shift
COVID-19 considerations:
COVID-19 considerations:
Public Health Safety measures in place, increased cleaning and sanitization as well as employee screening and testing policy in force.

**Education**:

- Secondary School (preferred)
**Experience**:

- Customer service: 1 year (preferred)

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