Customer Service Representative

1 week ago

Scarborough, Canada FLS Transportation Service Limited Full time

FLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch.

Job duties include but not limited to:

- Supporting all service requirements of assigned FLS Customers to exceed expectations
- Identifying the service requirements and information required for each Customer shipment
- Entering all relevant shipment data and information into FLS’s TMS
- Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS
- Problem-solving Customer specific issues from the point of order placement through to completion
- Updating Customers with shipment status updates as required
- Pro-actively communicating any service issues or delays to Customers
- Maintaining the highest level of professionalism when dealing with any FLS Customers
- Other duties and responsibilities as assigned by your supervisor.

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