Clinical Records Administrator

3 days ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our Clinical Records Administrator is responsible for the administrative quality of all clinical records completed by LifeWorks counsellor network, invoices, billing logs process, client file requests in the department.

Responsibilities include, but are not limited to:

- Receiving Clinical Files from our provider network and completing requests for file access
- Generate and manipulate reports for auditing purpose and daily processes
- Maintain file audit inbox and performing admin audit to Clinical Files received
- Overseeing special contracts regarding closure process and quarter audits. Acting as liaison between provider and clinical team
- Responding to the provider network with all administrative inquiries, acting as “first contact” to LifeWorks
- Educate providers on billing processes - timelines, processes, requirements
- Ensuring files are audited for completeness and no required information is missing
- Ensuring confidentiality is maintained in all aspects of workload while dealing with client, providers and/or other internal and external customers
- Completing data entry and data verification of Clinical Files and any documents received in the department
- Ensuring that provider invoices are complete, and accurate prior to approving them and submitting them to accounting for payment
- Generate reports and manipulate data in excel to ensure information is processed correctly for provider payment and prepare customer billing as per the timelines in place
- Other duties as assigned.

Succeeding as a Clinical Records Administrator will require the following core qualifications and skills:

- College Diploma in Office Administration or relevant experience.
- 2 years of data entry or administrative experience and / or 2 years of customer service experience.
- Exceptional administrative and organizational skills.
- Strong computer skills including proficiency with Microsoft Excel, Word and Outlook.
- Strong interpersonal skills, as well as strong written and oral communication skills, are essential.

Remote

LI-JG1

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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