Operational Excellence and Quality Management Coordinator

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

**Your future starts here**

The Operational Excellence & Quality Management Coordinator (“OEQMC”) will play an important role in the ongoing Operational Excellence and Quality Management efforts of BioScript Solutions and will report to the Manager, Operational Excellence and Quality Management. A business process management approach will be utilized to develop and improve our process-based Quality Management System to align the processes, policies and resources required to promote our **Putting Patients First** culture and to continuously improve our ability to achieve our key performance indicators. Adopting this approach, the OEQMC will support the development, implementation, and improvement of the processes of our Quality Management System.

**How you will make an impact**
- Support and coordinating the development, implementation, and ongoing continuous improvement of a process-based Quality Management System, including but not limited to:

- Assisting with the completion of corrective action and root cause analysis;
- Assisting with corrective action improvement plan development and tracking of progress;
- Support the ongoing execution of the internal audit program including audit scheduling, findings assignment and tracking, and carrying out audits as an associate auditor;
- Support of equipment maintenance and calibration programs;
- Monitoring, logging, and escalating customer satisfaction feedback;
- Assisting with the implementation and maintenance of a supplier management program;
- Assisting with risk assessments and monitoring mitigation plans; and
- Assist in all other aspects of the Quality Management System as required.

**What you’ll bring to our team**
- 2 to 3 years' experience assisting with the maintenance of Quality Management System processes;
- Bachelor’s degree, or equivalent combination of education and experience, in a healthcare, science or engineering related field;
- Proficiency in both English and French is considered a strong asset;
- Experience assisting with the development, implementation, certification, and continuous improvement of ISO 9001 process based or GMP based Quality Management Systems is considered a strong asset;
- Training and/or experience with internal audit, supplier management and risk management program administration are considered assets; and
- Knowledge of pharmacy and/or infusion clinic, patient support program and drug wholesale operations is considered an asset.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

**Job Status**: Full Time, Temporary (18 months)

**Job Location**:Moncton, NB or Oakville, ON

**Application Deadline**:January 20th, 2025

**Our commitment to our team, our patients, and our community**

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

**We're proud to be an equal opportunity employer.** As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

**Let’s Talk**

INDA