Inside Sales/customer Service

2 weeks ago

Victoria, Canada Richelieu Hardware Full time

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products. We have more than 100,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores. Our team consists of 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

The Inside Sales Representative will work at our customer service desk located at #8-616 Hillside Avenue in Victoria, BC reporting to the Branch Manager.

Answering customer phone calls and working with customers in the showroom; sharing accurate information and product knowledge, ensuring exceptional service and customer satisfaction, while delivering Best-in-Class experience.

Assist customers by processing orders, product returns and claims, and picking warehouse orders as required.

Maintain the showroom by keeping shelves stocked and faced, routinely cleaning displays, ensuring floors and aisles are kept clear and tidy, and that all product locations are properly tagged and visible.

**Key Attributes**
- Must be fluent in the English language; French an asset
- Experience working in B2B environment, at a contractor’s desk in a lumberyard, or one of the big box stores would be valuable
- Familiar with order entry processes and procedures (AS400)
- Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts.
- Strong organizational and time-management skills, accuracy, and the ability to prioritize workload
- Self-Starter and willingness to take initiative
- Independent in carrying out daily tasks
- Intermediate-to-advanced working knowledge of Microsoft Office suite of programs (Outlook, Excel, Word, etc.).
- Efficient computer keyboarding skills.
- Demonstrated flexibility to adapt to changes in procedures and job assignments.
- Participate in training sessions on new products.
- Experience in the cabinet & millwork or related industry considered an asset.
- Experience in hardware distribution business considered an asset.
- Mus be eligible to work in Canada

**What we are offering**

A dynamic and inspiring environment

A competitive salary that is based on the market.

A progressive salary driven by performance and managed by objectives results.

An Employee Share Purchase Plan (ESPP).

A group insurance plan to meet your personal needs.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location

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