Housing Resource Centre System Navigator

**ABOUT US**

St. Leonard’s Community Services Brantford has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults, and families.

**Our Values**

These aren’t just “lip-service” to us - we work and live by them. If you do, too, we want to talk to you
- Inclusive - we value everyone and their unique perspectives and journeys
- Compassionate - we care about our clients, our staff, partners, and the communities we serve
- Collaborative - we work together to support our clients and community
- Integrity - we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
- Innovative - we are open to change and continuous improvement
- Genuine - we are honest, respectful, and authentic with our clients, each other, and our partners
- Optimistic - we believe that everyone can accomplish their goals

**JOB RESPONSIBILITIES**

St. Leonard’s Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, a warming and cooling centre, Housing Resource Centre, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.

As part of our Housing Resource Centre, individuals and their families will be able to contact staff for support Monday-Friday between 8:30am-4:30am if they are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified need and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.

As the Housing Resource Centre System Navigator you will:

- Deliver direct client service to all individuals and families who are experiencing or at risk of experiencing homelessness.
- Work collaboratively with the Housing Services team in order to ensure program delivery to all clients.
- Integrate a harm reduction approach.
- Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
- Participate in department and sector case management meetings.
- Liaise with available resources including legal clinics, income support services, food bank services, identification and tax clinics according to client-identified prioritization of needs and interventions.

Hours of work: Monday to Friday 8:30am-4:30pm with flexibility to meet program needs

Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development

Our Agency is committed to the safety of staff. We are following Public Health guidance on precautions regarding use of Personal Protective Equipment, screening of staff and clients, physical distancing, cleaning, hand hygiene, and testing. If you are selected for an interview, we will answer any questions you may have on the precautions currently in place.

**COMPENSATION AND BENEFITS**

Annual salary: starting at $47,288 plus shift premiums and comprehensive benefits

**The Perks**
- A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for all staff and their families
- An Employee Assistance Plan for all staff and their families
- Full Time staff start at 3 weeks’ vacation
- 60 hours of Personal Leave Time per year for Full Time staff (pro-rated the first year)
- Fun events for all staff
- Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
- Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff
- An Agency committed to ensuring your physical and mental health/safety is paramount

**REQUIREMENTS AND QUALIFICATIONS**
- Have a college diploma in a Human/Social Services field.
- Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
- Be proficient in MS Office and be familiar with databases.
- Have access to reliable transportation.
- Be able to manage occasional exposure to vicarious traumatic stress.
- Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.

Start date: as soon as possible.

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