Supervisor, Housing Services

**ABOUT US**

SOAR Community Services Brantford has been an established part of the community for more than 55 years, and is accredited for our excellence in serving children, youth, adults, and families.

**Our Values**

These aren’t just “lip-service” to us - we work and live by them. If you do, too, we want to talk to you
- Inclusive - we value everyone and their unique perspectives and journeys
- Compassionate - we care about our clients, our staff, partners, and the communities we serve
- Collaborative - we work together to support our clients and community
- Integrity - we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
- Innovative - we are open to change and continuous improvement
- Genuine - we are honest, respectful, and authentic with our clients, each other, and our partners
- Optimistic - we believe that everyone can accomplish their goals

**JOB RESPONSIBILITIES**

SOAR Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, including access to a 16-hour waiting room, the Housing Resource Centre, as well as emergency shelter, Transitional Housing and Supportive Housing programs.

As part of our Housing Resource Centre, individuals and their families will be able to contact staff for support Monday-Friday between 8:30am-4:30am if they are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified needs and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.

The Supportive Housing Program assists clients to secure safe, affordable housing within the community. Clients are supported by a Supportive Housing Counsellor and rent supplements are available to help bridge the difference between the client’s ability to pay and the market rent to a maximum amount.

As the Housing Services Supervisor, you will:

- Supervise staff, participate in the recruiting process for program staff and provide guidance in staff performance management.
- Work collaboratively with the Housing Services team to ensure program delivery to all clients.
- Prepare monthly statistical reports and billing summaries.
- Integrate a harm reduction approach.
- Develop and evaluate program activities and client groups.
- Assist with the development and implementation of the departmental work plan.
- Facilitate department and sector case management meetings.
- Liaise with local landlords and referring agencies.
- Support with managing program funding and purchasing of necessary supplies; and
- Provide support counselling and life skills training to clients and monitor their progress towards independence.

**Hours of work**: Monday to Friday from 8:30am to 4:30pm with flexibility to meet program needs.

**COMPENSATION AND BENEFITS**

Annual salary range: - $55,074 - $59,339 plus shift premiums and benefits

**REQUIREMENTS AND QUALIFICATIONS**
- Have a college diploma in the Human/Social Services field.
- Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
- Be proficient in MS Office and be familiar with databases.
- Have access to reliable transportation.
- Be able to manage occasional exposure to vicarious traumatic stress.
- Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.

**Start date**: March 24, 2025

Reference: Supervisor, Housing Services

SOAR Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

Personal information submitted will only be used for the purposes o