Manager, Housing

POSITION: HOUSING MANAGER, EMERGENCY HOUSING INTAKE SERVICES AND HOUSING RESOURCE CENTRE

ABOUT US

SOAR Community Services is a long-established health and social service provider in Brantford, Brant County and Haldimand County. We deliver a comprehensive continuum of services across addictions, mental health, housing, justice and employment. We are accredited for our excellence in service provision.

JOB RESPONSIBILITIES

At SOAR Community Services, we are committed to empowering individuals and families through a comprehensive continuum of social housing support. Whether someone is seeking emergency accommodations or striving to maintain stable housing, our programs are designed to meet people where they are and help them move forward.

Our Emergency Housing Intake Services and Housing Resource Centre serve as vital entry points for those navigating housing instability. These programs provide compassionate, client-centered support, connecting people to emergency accommodations, long-term housing options, and the tools they need to overcome barriers to stability.

As the Manager of Housing, you will:

• Supervise staff, including recruiting and performance management
• Provide ongoing oversight across programs and provide supervision as required
• Develop and evaluate program activities
• Lead collaborative service delivery efforts
• Oversee case management functions
• Implement marketing strategies
• Conduct audits to maintain accuracy and integrity of client files, identify data quality issues and contribute to Ministry reporting
• Ensure health and safety standards are met to ensure safe operation of the facility
• Provide input and monitor adherence to program budget
• Develops and maintains professional working relationships with community organizations and other agencies by sharing information and resolving problems with groups.

Position Details

• Hours: 37.5 hours/week | Monday–Friday | 8:30 AM–4:30 PM with flexibility to meet program needs
• Training: Comprehensive onboarding and ongoing professional development opportunities

Compensation & Benefits

• Salary: Starting at $68,406/year ($35.08/hour) progressing to $75,855
• Health & Wellness: Group health, dental, accidental death & serious illness, and travel insurance
• Work-Life Balance: Paid time off and flexible support for your well-being
• 3 Weeks' vacation. 60 hours personal leave time and 15 hours of Wellness (pro-rated the first year)
• Retirement Planning: RSP/TFSA options, Agency pension match
• Support System: Employee Assistance Plan for you and your family
• Culture & Community: Fun staff events and a workplace that prioritizes your mental and physical health

Why Join Us?

This is more than a job—it's a chance to lead with heart, inspire change, and be part of a team that truly cares. If you're ready to bring your leadership skills to a role where your work matters every day, we'd love to hear from you

Requirements and Qualifications

• College diploma in related Social/Human Sciences
• Minimum 5 years' supervisory experience in a related field
• Current and demonstrated knowledge in working in bed-based environments, homelessness, substance use and mental health.
• Proficiency in MS Office and familiarity with databases
• Accessibility to reliable transportation
• Mediation, conflict resolution, leadership skills
• Ability to manage occasional exposure to vicarious traumatic stress
• Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment; however, strong consideration is made to the type of offense

Start date: As soon as possible

or

Apply by: October 31, 2025

Reference: EH /HRC Mgr.

Job Type: Full-time

Pay: $68,406.00-$75,855.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Education:

• DCS / DEC (preferred)

Experience:

• supervisory: 5 years (preferred)

Work Location: In person