Housing Resource Case Manager

ABOUT US

SOAR Community Services is a long-established health and social service provider in Brantford, Brant County and Haldimand County. We deliver a comprehensive continuum of services across addictions, mental health, housing, justice and employment. We are accredited for our excellence in service provision.

JOB RESPONSIBILITIES

SOAR Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, which includes a waiting room open 16 hours 24/7/365, as well as our emergency shelter, Housing Resource Centre, Transitional Housing and Supportive Housing programs.

As part of our Housing Resource Centre, individuals and their families will be able to contact staff for support Monday-Friday between 8:30am-4:30pm if they are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified need and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.

As the Housing Resource Centre Case Manager, you will:

• Deliver direct client service to all individuals and families who are experiencing or at risk of experiencing homelessness.
• Complete SPDAT assessments and support with housing applications including Brant Access to Housing, Canada - Ontario Housing Benefit and the Housing Stability Fund.
• Work collaboratively with the Housing Services team in order to ensure program delivery to all clients.
• Integrate a harm reduction approach.
• Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
• Participate in department and sector case management meetings.
• Liaise with available resources including landlords and referring agencies according to client-identified prioritization of needs and interventions.

Hours of work: Monday to Friday 8:30am-4:30pm with flexibility to meet program needs

Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development

COMPENSATION AND BENEFITS

Annual salary: Band #6- $47,288 – $51,870 plus shift premiums and comprehensive benefits

The Perks

• Employee Assistance Plan for all staff and their families
• Full Time staff start at 3 weeks' vacation
• 60 hours of Personal Leave Time per year for Full Time staff (pro-rated the first year)
• 15 hours of Wellness Time per year for Full Time staff (pro-rated the first year)
• Staff wellness activities
• Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
• Group health, vision, dental and travel insurance plans with options including premiums 100% paid by the Agency for Full Time staff
• An Agency committed to ensuring your physical and mental health/safety is paramount

REQUIREMENTS AND QUALIFICATIONS

• Have a college diploma in a Human/Social Services field.
• Have a minimum of 2 years' combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
• Be proficient in MS Office and be familiar with databases.
• Have a valid Driver's License
• Be able to manage occasional exposure to vicarious traumatic stress.
• Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.
• Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense.

Start date: as soon as possible

or

Apply by: November 25, 2025

Reference: HRC Case Manager

Job Type: Full-time

Pay: $47,288.00-$51,870.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person