Client Care Specialist

7 days ago

Toronto, Canada VCA Canada Full time

**VCA Canada Mount Pleasant
- Davisville Animal Hospital** is currently welcoming a **full-time**, customer service-focused, **Client Care Specialist** to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated
- Create a warm and welcoming environment for our patient and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality is an asset
- No experience with animals, no problem, so long as you love pets

**_ About us _**_Our Hospital has been a long-standing part of the community, with a wonderful loyal pet-parent family. We are conveniently located on the east side of Mt. Pleasant Rd., just south of Eglinton Avenue. Truly nurturing a caring, collaborative culture at our hospital is our pride and joy, while focusing on caring for life's greatest companions Visit us for your own private tour and see why YOU should be part of our family_

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in**:_We have the right fit for you_**
- A caring culture of **_Wellness and Appreciation_**
- Competitive wages and benefits
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Employee Assistance Program
- Referral Bonus Rewards
- Opportunities to give back in your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
- VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._
- #front desk_
- #vet receptionist_
- #animal hospital _
- #customer service_

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