National Client Care Specialist

2 weeks ago

Toronto, Canada Brink's Canada Full time

About the job

**Position Title**: National Client Care Specialist

**Reports to**: Sr. Manager, Customer Care

**Location**: 95 Browns Line, Etobicoke

Position Overview

The National Client Care Specialist must have a strong Customer First attitude and will be responsible to liaise with both external and internal customers. They will engage with customers on a regular basis and will represent the values and service expertise our customers expect. The National Client Care Specialist will be responsible for capturing all service change requests and coordinating between internal departments to ensure that required changes occur on time, billing is performed, and contracts are updated as necessary.

Additionally, this individual will support Brink's Complete customers and technicians in a Level 2 capacity for technical trouble shooting and escalations.

**Responsibilities**:
**New business activity**:
Develop and manage service order process for all product lines

Liaise with sales

Confirm installation or start dates with service branches and Billing Department

Ensure that the system records are updated

**Additional or changes to existing business**:
Responsible for maintaining accurate database

Responsible for maintaining a consolidated database

Manage schedules

Notify Contract team of the completion of initial service

**Brink's Complete support**:
Provide Level 2 support as needed for Brink's Complete Customers

Liaise with crew members on issues with BBOX and BSAFE products

Coordinate activities with vendor (Cashtech) as required

**Other**:
Work in a fast-paced call centre environment, where working as a team and to tight deadlines is a necessity

Special projects as required

Tracking and escalating implementation issues

Participate in project planning meetings and calls

Position Qualifications

Deep knowledge of Brink's processes and operations

Superior customer service skills exhibiting a professional and partnering attitude towards both internal and external customers

Excellent verbal, written and interpersonal communication skills

Ability to work both independently and as part of a team and can easily pivot to changing and competing priorities

Proficiency with Microsoft Excel and high degree of comfort working with a variety of software programs critical to the role

Bilingual (French and English) - verbal and written (is considered an asset but not required)

Qualifications

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