Client Care Specialist- Pet Care

1 day ago

Toronto, Canada Uberdog Full time

**Uberdog is a rapidly growing pet care business with locations throughout Toronto, a ranch location East of the City, and a farm location in King City. We are looking for a passionate animal-loving client care specialist to work out of our Midtown location in Leaside in Toronto. This position includes a wide range of responsibilities which directly affect the efficient operation of our facility and the happiness of our clients and canine guests.**

Our ideal client care specialist is genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Problem-solving comes naturally to them. They are confident troubleshooting.

The target for our client care specialists is to ensure excellent service standards, respond efficiently to customer inquiries, maintain high customer satisfaction and create a warm and welcoming environment for our clients and canine guests.

**RESPONSIBILITIES**

Client care specialist’s duties will include:

- Reception, clerical and telephone duties
- Manage large amounts of incoming calls
- Schedule and confirm reservations
- Enter new client information into our software
- Checking in and out of guests
- Sending updates/pictures to clients, of their dog’s daycare or boarding experience
- Scheduling and carrying out meet and greets for potential new clients
- Invoicing and billing
- Build relationships and trust with clients through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Take the extra mile to engage clients
- Liaise between the various facilities to maintain communication
- Knowledge of all of the various services of Uberdog and communicating these to clients in order to meet their needs

**REQUIREMENTS**
- Enthusiasm and positive energy
- Works independently with minimum supervision
- Team player
- Strong attention to detail
- Excellent organization skills
- Proven customer support experience or experience as a client care specialist
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of people
- Excellent reading, writing, listening and verbal communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Easily learns new software programs
- Highly reliable
- **AND OF COURSE, MUST LOVE DOGS** You will get to spend your time with many

**Please no phone calls - we are very busy with our guest's care and phone enquiries regarding the position will not be responded to. Please supply a cover letter detailing your experience, and your resume. We look forward to meeting you soon**

**Job Types**: Full-time, Part-time

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

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