Support Specialist

14 hours ago

Calgary, Canada Fix Network Full time

**Your career can go far at Fix Network**:
As a growing company, **Fix Network** is looking for a **Support Specialist**who can take a firm grip on the wheel and lead our projects in a constantly changing world. In this role, you will be responsibleis to work closely with a network of franchisees to help them maximize daily operations and support them with their processes and production strategies.

**Your responsibilities as a Support Specialist at Fix Network**:

- Review daily operations and provide training and assistance as neede
- Establish and maintain strong relationships with franchisees, insurance partners and vendor partners;
- Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.
- As required, develop procedures and actions to be taken, so as to solve any problem or daily operations requiring improvement
- Collaborate with franchisees to ensure strict compliance with the policies and procedures of our insurance partners;
- Respond to any customer inquiries or immediate need complaints with the utmost consideration in order to provide a superior customer experience;
- Provide franchisees and their employees with standard operating procedures, training and support as needed
- Provide franchisees insurance related procedures, as needed;
- In collaboration with the team in place, develop and maintain training initiatives focused on the specific needs of franchise members in the region;
- Ensure franchisees’ estimates are created in accordance with our standard operating procedures and insurance partner guidelines and procedures;
- Participate in work-related social events, after hours as required
- Address and resolve all inquiries regarding insurance partners with a sense of urgency and with the utmost consideration
- Identify areas of improvement where it is felt to have the greatest need for improvement, communicate and collaborate with the operations team
- Valid Canadian driver's license and excellent driving record
- Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)
- At least 3 years of industry experience
- Damage Appraisal experience
- Production management skills

**Why Fix Network ?**

In addition to joining a dynamic and highly motivated team in a flexible and constantly evolving work environment. You will have access to the following benefits
- **Internal career** opportunities
- **Employer's contribution to the RRSP** upon hiring
- **Training and development**: We are committed to supporting you by investing in training programs
- **Medical insurance** for you and your family
- **Equipment provided** by the employer

**Fix Network** is the fastest growing automotive aftermarket service provider in the world, with more than 2,000 shops in 21 countries. The **Fix Network** family of brands includes Fix Auto, ProColor Collision, NOVUS Glass, SRP and Speedy Auto Service and we're just getting started As we expand our business presence around the world, we are always looking for dynamic people to keep the company moving in the right direction.

**Experience**: Required
- 3 year(s): At least 3 years of industry experience

**Education**: Required
- Bachelor's degree or better

**Licenses & Certifications**: Required
- Driver's license

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