IT Support Analyst

5 days ago


Edmonton, Canada ATS Traffic Group Full time

**Location**: Edmonton, AB

**Status**: Permanent, Full-Time, however this opportunity is also open to Co-Op Students

**Reporting to**: Technology Manager

**About ATS Traffic**

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Kamloops, Langley, Brandon, Winnipeg and Mississauga.
- **Do What’s Right**:

- **Our People Matter**:

- **Trust Through Teamwork**:

- **Striving for Excellence**

**About the Position**

ATS Traffic is currently looking for an IT Support Analyst to join our high-functioning Technology Team based in Edmonton. The IT Support Analyst is a fundamental position that offers front-line primary technical support to end users regarding issues with hardware, software, and peripherals.

Are you customer-service oriented? Do you enjoy multi-tasking and approach every situation with a solution focused approach? If so, we want to hear from you

**Responsibilities**
- Participate in team projects
- Participate in installing, configuring, developing, and documenting systems
- Support for both iOS and Android handheld devices such as smartphones and tablets
- Perform administration duties including:

- Office 365 Administration (Teams, SharePoint)
- Active Directory Administration
- Mobility Management
- Hardware Inventory Management

**Qualifications**

**Co-op students and recent graduates are welcome to apply**

This role is ideal for a current student or recent graduate looking to enter the Technology field.
- Post-secondary student or graduate with Diploma or Degree in the Information Technology field;
- Preference will be given to Digital Media and IT students with a System Administration focus.
- Previous experience in a similar role is an asset, but not required.
- Windows 10 and 11
- Microsoft Office 365 Administration, Office 2019
- Remote Desktop Support
- Advanced printer/peripheral device troubleshooting

**Why Choose ATS Traffic?**

We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family You'll be working with a team you can trust, and you'll be excited to come in on Monday morning.

Other perks include:

- **Paid vacation Time**:

- **Health Spending Account and Wellness Account**:

- **RRSP Contribution Program**:

- **Regular company events like barbecues and holiday parties



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