IT Support Analyst Ii

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to **_That’s what we do, and we need your help._** For 25 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision. You can learn more about Expera Information Technology and Vincent Fung's work here: **Why Join Us?** This is not your typical office job. Our passionately engaged team of A-players is beyond awesome We’re an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our “art,” striving for excellence in everything we do. We’re also super proud of the fact that we were recently named one of Canada’s Top 50 Best Managed IT Companies and a Top Growing Company 4 years in a row **Why Else?** We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. What’s that you say? You want a day off on your birthday? Consider it done We're looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that’s right, YOU **If inside you're saying, "Hell Yeah" please continue...** Our IT Support Analyst II position is a key role in the future success of our organization and we are continually working towards future growth and impact. We offer exciting opportunities to truly make a difference in our company and build a team to drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world. **_Ok, now on to the serious stuff..._** **Support Analyst II Summary**:* As an IT Support Analyst II, you will be part of a team that provides the BEST customer support for a wide range of issues across a diverse client pool. Support can range from installation, maintenance, configuration and troubleshooting of workstations, mobile devices, software, network infrastructure and servers. You will be responsible for following, maintaining, and creating network documentation, standards and procedures, all while ensuring a top notch customer service experience. This role will require onsite work at client locations in and around the Edmonton area. **As a Support Analyst III, you will be accountable to**:* - Provide remote and onsite IT support - Successfully handle a throughput of 10-15 requests per day - Communicate early and often with clients and teammates regarding outstanding issues - Solve a wide range of business and productivity issues using technology - Create and maintain network documentation, every time - Implement solutions utilizing simple, proven technologies - Deliver only tested solutions addressing the root cause of an issue - Accurately determine proper course of action when facing conflicting priorities - Update ticketing system in real-time - Mentor and assist other team members **To be successful in the Support Analyst II role, you**:* - Love helping and teaching others whether they be clients or coworkers - Are decisive after doing necessary diligence but also know when to ask for help - Appreciate culture of empowerment and accountability to a team - Own your mistakes and learn from them - Put client’s and team’s needs first - Are comfortable going to client locations in Calgary - React with an appropriate sense of urgency - Welcome variety and react to change with flexibility and an open mind - Thrive in a fast paced environment - Believe in continuous improvement **Support Analyst II requirements**:* - Post-Secondary Certificate or Diploma in computer science, IT engineer or other related field. - At least 3 years of IT Industry experience - Excellent knowledge of endpoint hardware, it’s functionality and maintenance - Experience supporting Microsoft Azure and Modern Workplace environments - Experience using a ticketing system is an asset - Able to travel to client locations in and around the Edmonton area **Expera IT’s Core Obsessions**:* - Own It & Get ‘er Done Right - Prevent the Preventable - Deliver Service That Wows, Stat - Pursue Growth & Learning - Collaborate & Communicate - Be Confident Yet Humble **Application Process**:* **_We are looking for A-Players to join our high performing team of exceptional technology professionals._** **We look forward to hearing from you