Current jobs related to IT Support Analyst - Edmonton - Go Auto

  • Level 2 Support Analyst

    2 weeks ago

    Edmonton, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For over 27 years, Expera IT has worked with hundreds of small...

  • Financial Analyst

    1 week ago

    Edmonton, Canada Meta IT Full time

    We´re very glad that you are interested in being part of our team! **About us** We are a company focused on agile technology solutions that simplify and generate real value in day-to-day organizations. We work to evolve your business quickly, consistently, and compatibly with the ever-accelerating changes of our time. We believe that individuals and...

  • Citrix Analyst

    2 days ago

    Edmonton, Canada Atlantis IT group Full time

    **Role: Citrix Analyst** **Location: Edmonton/Calgary/Toronto** **Duration - Long Term** **Role** SKILLS (Technical and Business): Required: Preferred: University or College degree in Information Technology or related field Citrix Certified Professional Experience with the following: Citrix XenDesktop / Virtual Desktops, Citrix WEM, Citrix Application...

  • Systems Analyst(Web Systems Analyst)

    2 weeks ago

    Edmonton, Canada Atlantis IT group Full time

    **Role: Systems Analyst(Web Systems Analyst)** **Location: Calgary/Edmonton** **Duration - Long Term** **Responsibilities** **Mandatory Skill Set** **Preferred Skill Set** Experience in Azure cloud platform / services, Azure Data Factory, Azure Kubernete service, Azure Function, Azure Databricks would be considered an asset. Experience with M365...

  • Jr. Data Analyst

    4 days ago

    Edmonton, Alberta, Canada Dallas IT Full time

    The Jr Data Analyst is responsible for providing key technical and financial insights to plan and effectively operate the business, through data analytics, reporting and analysis. They will serve as the central report contact for multiple business units. Essential Functions Of The Jr Data Analyst Role IncludeAdvanced analysis, utilizing large datasets...

  • User Support Technician

    2 days ago

    Edmonton, Canada Richie It Solutions Inc Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

  • Business Support Analyst

    13 hours ago

    Edmonton, Canada NORQUEST COLLEGE Full time

    **Job Description**: **BUSINESS SUPPORT ANALYST** **ACADEMIC STRATEGY & INTEGRATION** NorQuesters are difference makers and we’re searching for someone dedicated to leading from where they are to join our Dean’s Office team as a Business Support Analyst. Reporting to the Dean of Academic Strategy and Integration (ASI), the Business Support Analyst...

  • Systems Support Analyst

    2 weeks ago

    Edmonton, Canada PCL Construction Full time

    **The future you want is within reach.** At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can...

  • Systems Support Analyst

    2 days ago

    Edmonton, Canada PCL Construction Full time

    **The future you want is within reach.** At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can...

  • Vip Support Analyst

    1 week ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 67809 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full -Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: March 20, 2025 Classification: Systems Analyst 1 **Salary**: $2,287.86 to $3,431.24 bi-weekly ($59,713 -...

IT Support Analyst

2 weeks ago

Edmonton, Canada Go Auto Full time

**Job Description**:
**Go Auto - One of Canada’s largest Auto Dealership Group - is on the hunt for an Information Technology Support Analyst**

Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the extra mile? Do you thrive in fast paced growing environment?

If so, then you’re the perfect person to join the Go Auto family, and we’d love to have you join our Information Technology department

**Job Description - Why You Matter**

The IT Support Analysts are the first line of contact for customers experiencing issues with installation, configuration, operation and management of Go Auto managed services. They are the “face of Go Auto” and must be passionate about helping staff solve problems with a sense of urgency. A sense of humor also goes a long way.

**As our Information Technology Support Analyst, you will**:
This position will function as a highly skilled Service Desk Analyst as well as providing Desk Side onsite support with specific responsibilities that include:

- Understand customer support, likes to work with people and can ensure that the customer is satisfied.
- Address and resolve basic and complex incident and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets.
- Manages all incident and request to ensure that work is completed to the customers’ satisfaction.
- Build strong relationships within Go Auto by working across organizational boundaries to resolve customer incidents and requests.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures.
- Identifies, evaluates, promotes and implements customer support best practices.
- Mentors, supports, and cross-trains other service desk and desk side analysts.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Uphold any confidential information that you may be privy to as it relates to your role. Loose lips need not apply.
- Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed “IT Equipment”
- Ensures inventory of equipment that is being deployed or recovered is recorded and Inventory Coordinator is updated of any changes

**As an Information Technology Support Analyst, you’ll bring**:

- An excellent telephone manner is required together with the ability to handle challenging support situations with a calm and methodical approach
- Understanding of Active Directory: creating accounts, group policy and group management.
- Ability to effectively balance high volume of productivity demands against ability to provide analytical troubleshooting and problem resolution
- Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause.
- Understanding of basic Networking principals, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT.
- Must hold or in next 6 months obtain a **Microsoft Certified Solutions Associate: Windows 10**:

- Strong team player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible.
- Good interpersonal skills for written, oral and face to face communications, both within technology and the business. We place a lot of value on being personable and happy to help.
- Must have at least 2 years’ relevant experience in a Service Desk / Help Desk / Desk Side Environment.
- Desirable to have previous experience working with CDK Global or have worked in the Automotive Retail Industry.
- Desirable to have experience working with Active Directory, Office 365, Windows and have a good understanding of networks.
- Desirable to hold ITIL qualification V3 Foundation level.
- A great attitude and the ability to have fun

**Go Auto offers the best benefits in the industry**
- You’ll have three weeks of vacation after your first year After five years of service, you get four weeks. After ten years, you’ll get FIVE weeks of vacation.
- A comprehensive health care, dental (80% - 100%), and health spending accounts.
- A free gym membership
- An employee investment program that guarantees you a 10% return every year.
- With over 40 dealerships in the Go Auto group, with jobs available at every level, there is opportunity to grow

**Important Notes**:

- This is not a 9 to 5 job. Hours are flexible, required to work 8 hours within core business hours 7 am to 6 pm MDT.
- Part of an afterhours on-call rotation.
- You need a driver’s license for this position.

**Don’t miss out on this amazing opportunity**

**About Go Auto**

Go Auto is one of the largest deal