Restaurant Manager

The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a streamlined design to allow guests the essentials needed for both business and leisure stays. In-room bottled water and free Wi-Fi are just a few of the many standards now in place at the Delta Toronto Airport. A destination bar and restaurant is located in the lobby for the ultimate travel experience. Lot 41 Social Bar & Table offers eight taps, an eclectic and unique wine list, an extensive offering of sharing plates and professional mixologists to entertain. Lot 41 Social Bar & Table is not only a place to eat and drink, it is a true social experience We are currently seeking an experienced Restaurant “guru” to join our amazing team. A service-focused expert that has the talents and desire to move our operations to an even higher-level. If you love hospitality, are an exceptional leader and enjoy the challenge of successfully managing fast-paced and high-volume venueswe want to hear from you **Job Purpose** Responsible for the overall performance of our Lot 41 Social Bar & Table by leading the operations; from managing day-to-day processes, training, inspiring and developing a great team, introducing or maintaining standards, creating promotional campaigns, marketing the restaurant as a destination venue, managing inventories and costs, guest contact, menu creation input, being “on the floor” to assist during peak times... and everything else it takes to run a great establishment **Duties and Responsibilities** - Develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns. - Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. - Serves as a role model to demonstrate appropriate behaviors. - Empowers employees to provide excellent customer service. - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Ensures and maintains the productivity level of employees. - Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. - Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. - Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. - Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. - Handles guest feedback and complaints. - Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. - Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Implements coaching and corrective action as required. - Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. - Ensures employees are treated fairly and equitably. Strives to improve employee retention. - Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. - Ensures recognition is taking place across areas of responsibility. **Requirements**: - Minimum 5 years’ experience managing a fast-paced, high-volume and well-known upscale casual branded bar / restaurant. - Restaurant General Manager experience preferred. - Excellent beverage (craft beers, spirits and wines) product knowledge and current F&B trend knowledge. - Must be marketing, promotions and social media savvy. - Smart Serve certification and Food Handling certification required. - Must have Budgeting, beverage inventory, food and beverage cost analysis, payroll and scheduling experience. - Computer proficient in Microsoft Office and payroll so