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Aesthetic Patient Care Coordinator

2 weeks ago

North Vancouver, Canada Monarch MD Medical Aesthetics by Dr. Eli Akbari Full time

Monarch MD, a luxury medical aesthetic clinic on the North Shore, is seeking a dedicated, personable, and skilled Medical Office Assistant to join our growing team. Our medical director, Dr. Eli Akbari, is a double board-certified Facial Plastic Surgeon, and together, we provide exceptional, first-class experiences to our patients. Key Responsibilities: - Manage reception tasks (scheduling appointments, follow-up calls, processing payments, basic bookkeeping) - Handle phone calls and inquiries about our services - Deliver exceptional patient care through all interactions, focusing on an elevated patient experience - Coordinate and participate in education/training and clinic events - Provide detailed pre and post-treatment education and instructions - Plan and create content for social media platforms - Develop charts and treatment forms for new services - Educate and offer tailored solutions through product and service offerings - Maintain high standards of cleanliness, safety, and organization in all work areas - Embrace a sense of ownership and pride in your role Your Background: - Warm, professional, and organized with 2+ years of experience in customer service - Exceptional customer service and telephone communication skills - Detail-oriented with strong written and verbal communication abilities - Reliable, dedicated, self-motivated, and adaptable to a fast-paced environment - Quick learner, able to work independently and with the team - Innovative problem solver with experience in social media marketing - Familiarity with clinic management systems (e.g. JaneApp) and Google Workspace - Fluent in English Our Philosophy: At Monarch MD, we pride ourselves on our holistic approach and tailor-made solutions. We invest time in understanding our clients' stories and becoming partners in their health and wellness journey. Our team members work collaboratively, prioritizing the best interests of our patients. Our Medical Director: Dr. Eli Akbari is a young, energetic, and highly trained surgeon with a warm and calm bedside manner. She values open communication, encourages growth, and strives to improve your employment experience. As an integral part of our team, you will work alongside Dr. Akbari, who believes in collaboration: "You're not working for me, you are working with me." **Job Types**: Full-time, Part-time Part-time hours: 25 per week **Salary**: $20.00-$30.00 per hour **Benefits**: - Paid time off Schedule: - 8 hour shift - Monday to Friday **Education**: - Secondary School (required) Work Location: In person