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Performing Tour Specialist

4 weeks ago

Toronto, Canada WorldStrides Full time

**Objective**:
Performing Tour Specialist (PTS) is responsible for generating new accounts to participate in WorldStrides domestic performing events. These accounts are developed via telephone and occasionally in-person meetings. In addition to establishing new accounts, the PTS is responsible for the growth and rebooking of their existing accounts.

A Performing Tour Specialist specializes in working with Band, Choir, Orchestra and Theatre Directors from schools and community groups.

Reporting to the Performing Sales Director, the Performing Tour Specialist is responsible for promoting and selling WorldStrides school trips to achieve established sales targets. The Performing Tour Specialist works with the Sales Manager to identify market opportunities and set sales strategy for defined area, territory or targeted accounts. This role partners closely with Account Managers and Event Coordinators to ensure the customer needs are met and the trip is a success.

**Key Responsibilities Include**:

- Achieve annual sales goals through the development of new and existing clients
- Follow the proven sales process and follow up on leads from website and lead generation team and convert leads to sales
- Prepare action plans and schedules to identify specific targets and prioritize activity
- Maintain and grow profitability/margins across a book of business
- Maintain daily and weekly pipeline and activity reports
- Create a close working relationship with internal stakeholders and other functional areas to ensure successful trips, satisfied customers, and achievement of sales retention goals
- Complete customer needs assessment to then prepare and present proposals which meet group requirements
- Host meetings with parent, student, and administrative groups
- Ensure revisions to itinerary and trip budget are made as required
- Work with marketing to provide feedback on marketing materials
- Maintain product knowledge offering expertise and guidance to new and existing clients.
- Participate in regular sales meetings, company meetings and training sessions
- Represent WorldStrides in a positive, ethical and professional manner
- Other responsibilities as assigned

**Qualifications, Experience & Personal Attributes**:

- Demonstrated competitive spirit with a track record of winning
- Goal-focused, self-sufficient individual who takes initiative to grow sales
- Attainment of a Bachelor's Degree or equivalent experience.
- 2-5 years direct and/or telesales experience
- Excellent negotiation, conversion and closing skills
- Experience in Music, Theatre or other Performing Arts
- Excellent communication skills - ability to work effectively with adults and youth
- Strong presentation skills
- Willingness to travel
- Exceptional work ethic, willingness to work additional hours during seasonal peaks as well as some weekends and evenings
- Exceptional computer skills i.e., Microsoft Word, Advanced Excel, PowerPoint
- Experience using CRM preferred
- Responsive team player

**Standard Department Member Responsibilities**:

- Maintain knowledge of company policies and procedures.
- Support company policies and management decisions in a professional manner.
- Identify and discuss personal and professional growth goals with Supervisor.
- Seek out and participate in internal and external programs that facilitate personal and professional growth.
- Facilitate and/or perform training of staff members as requested.
- Foster communication within the department, with other departments and with management.
- Write and deliver self-performance appraisal to Supervisor on an annual basis.
- Ability to drive an automobile; comfortable with airline travel.
- Required to operate in a variety of public environments.
- Must be able to communicate verbally (through the use of the telephone).
- Able to visually proof documents and efficient computer skills.

**Requirements**:

- Demonstrated competitive spirit with a track record of winning
- Goal-focused, self-sufficient individual who takes initiative to grow sales
- Attainment of a Bachelor's Degree or equivalent experience.
- 2-5 years direct and/or telesales experience
- Excellent negotiation, conversion and closing skills
- Experience in Music, Theatre or other Performing Arts
- Excellent communication skills - ability to work effectively with adults and youth
- Strong presentation skills
- Willingness to travel
- Exceptional work ethic, willingness to work additional hours during seasonal peaks as well as some weekends and evenings
- Exceptional computer skills i.e., Microsoft Word, Advanced Excel, PowerPoint
- Experience using CRM preferred
- Responsive team player