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Tour Leader, Canada

3 weeks ago

Toronto, Ontario, Canada Intrepid Travel Full time

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:
Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that

Every day will be different, but every day you will:

  • Provide amazing customer service and travel advise, whether it's leading a group on a hiking trail, supporting local Indigenous communities and businesses, or arranging a group meal in a new destination, you'll create unforgettable moments for our travellers.
  • Ensure the safety and well-being of your travellers, at times you will have to assist in difficult situations while remaining calm and professional. A traveller may lose their passport, need medical attention, or there may be a clash of personalities, and you will be the first point of call.
  • Host, lead and execute tours to budget, following the itinerary and fulfil your administrative duties.
  • Be passionate about travel and share your love of it with our customers. Every step of the way you'll embody our core values of Ambitious, Impactful, Real and Together

To be considered you must have:

  • Excellent communication in English.
  • Excels in collaborating with a remote team, managing extended periods between in-person interactions, and demonstrates strong independent problem-solving skills.
  • Experience driving a fifteen-passenger vehicle (with trailer).
  • Strong customer service experience and experience in developing a rapport with a broad range of travellers.
  • Have travel experience across Canada and are passionate about sharing your region with our travellers
  • Have basic computer skills – including email, work, and excel experience
  • Ability to operate lodge-based and camping road trips safely and successfully in various regions of Canada
  • Must possess strong, above-average critical thinking skills; you're the type of person who knows how to "figure it out"

What you need to know:

  • This is a seasonal position with the expectation that you are available to work for the entirety of peak season (May- October).
  • You will need a few certificates prior to starting with us including a IGA Certification (2 Interpretative Guide and Group Management Course), 16 hour First Aid Certificate, Standard CPR-C Certificate, Leave No Trace Online Awareness, Food Safe (preferred, not required), Driver's License Abstract, valid Passport and a Driver's License- Class 4 Unrestricted with up to date medical.
  • Consent to pre-employment and random drug and alcohol testing as well as a criminal background check.
  • With extended hours, lots of walking and activities, and engaging with travellers, so, it's important that you are prepared both mentally and physically for the challenge
  • You'll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time.
  • You will be running tours through Canada, you can check out some example itineraries here:

The tour leader salary range starts at $165 CAD per day with a $25 stipend, plus performance bonuses and some excellent perks.

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

For our Tour Leaders, the work perks may vary from country to country, but some of the work perks we offer include:

  • Diverse departures through the year to lead Including hiking or biking adventures, festival, family, premium and foodie trips
  • Travel to where the trip starts (and home again) is included and covered by us
  • Some meals and all accommodation included (often where the guests are staying, such as hotels, camping, homestays etc)
  • Access to learning and development programs, e-learning and comprehensive tour leader training before you even start
  • Internal career opportunities to further your your career in travel and beyond
  • Amazing travel discounts for you to experience Intrepid as a passenger
  • Recognition and celebration with awards nights and the chance for our top performers to travel to our yearly Global Summit
  • Opportunity to support not-for-profit Intrepid Foundations projects

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email with your name, location, and the accommodations you need, we will then be in touch to support your application.