Global Tour Staff Manager

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Key Duties & Responsibilities:
Workforce Planning & Staffing Strategy- Plan and forecast annual and ongoing tour staff resource needs, analyzing departures by office and trip style to determine required numbers of CEOs, tour leaders, representatives and other on-tour personnel.- Design and manage multiple staffing tiers, including full-time and part-time roles, to optimize workforce structure.- Differentiate tour staff roles based on trip style and brand requirements, tailoring workforce solutions accordingly.- Develop and implement strategies for efficient recruitment, onboarding, and training of tour staff to meet operational goals.- Assist in recruitment and onboarding of Tour Staff management team members to build strong management capacity.- Support region-specific travel style training and compliance with relevant requirements.- Lead global change management initiatives related to tour staff operations, ensuring smooth adoption of new processes and technologies across regions.

Compensation, Budget & Resource Management- Oversee compensation, perks, and benefits (salary, per diem, bonuses) to maintain market competitiveness and position the company and its brands as preferred employers.- Manage the Tour Staff Administration budget, ensuring effective allocation and control of resources.- Develop and maintain key performance indicators (KPIs) at a global level, using data analytics to inform strategic decisions and improve tour staff performance.

Staff Development & Performance Management- Design, develop, and oversee growth and incentive programs for tour staff at all lifecycle stages, in partnership with brand teams.- Support performance management and disciplinary processes for in-field tour staff managers.- Assist in mentorship and coaching to support tour staff management teams to build leadership capacity and succession plans at all levels.

Tools, Resources & Operational Support- Create and deploy operational tools and resources (e.g., CEO Field Guides, Google Sites, Polaris features) to support tour staff effectiveness.- Develop and track efficiency metrics and targets for tour staff operations to drive continuous improvement.- Contribute to department project management and continuous improvement initiatives.- Provide in-field support and guidance to tour staff managers, including assistance with organizational structure design to optimize team capacity.- Contribute to broader operational strategy and decision-making.- Support external partnerships involving tour staff to enhance operational cooperation and representation.

Collaboration & Cross-functional Alignment- Support multi-brand strategies by collaborating across brands to coordinate and manage tour staff initiatives.- Collaborate with cross-functional departments to address the needs of internal tour staff stakeholders- Coordinate with Global Talent teams to ensure all contracts, schedules, and policies for tour staff are accurate, up-to-date, and compliant.- Partner with regional teams to establish global best practices for tour staff management.- Act as a key community architect, fostering a vibrant and interactive environment for our CEOs. This includes proactive engagement on our Slack channels, facilitating connections between members, and strengthening relationships at virtual and in-person events to be a known, trusted resource for the CEO community.

Compliance, Risk & Crisis Management- Support compliance with international labor laws and regulations affecting tour staff across all regions.- Support crisis response plans related to tour staff, including emergency communication protocols and contingency staffing arrangements.

Skills & Experience- Minimum 3 years of experience in the travel/hospitality industry.- Minimum of 2 years experience leading tours preferred- Willingness and ability to travel internationally approximately 4-5x per year- Minimum 5 years team l