Full Time Intake and Administrative Assistant

1 week ago

Edmonton, Canada Insight Psychological Inc. Full time

Insight Psychological is a Great Place to Work Certified employer (2023) and two-time recipient of the prestigious Canadian Business Growth Award (2020, 2018), recognizing it as one of Canada's Fastest Growing Companies. We are one of Alberta’s top providers of high-quality multi-specialty assessment and counselling services, and have been supporting individuals, families, groups as well as organizations in various sectors since 1997. Insight’s Corporate Care division was launched in 2018 and specializes in employee training and management support on concerns related to workplace psychological health, safety, and injury. Insight currently has a diverse team of almost 50 therapists and organizational experts that provide online as well as in-person services across multiple locations in Edmonton, Calgary, and Sherwood Park. With excellence in service, integrity in action, and compassion in client care as our guiding principles, Insight strives to be the most trusted and sought-after provider of high-quality psychological care in every single community we serve.

Insight has been growing rapidly and is looking to fill a full time Intake & Administrative Service position. This position plays a critical role in creating the best possible experience for our clients in every aspect of their interactions with our clients.
- This is a full-time position (approximately 30-37.5 hours per week).
- Must be available to cover weekday, evening and weekend shifts
- Must be able to travel and work at any of our Edmonton and Sherwood Park offices

We offer:

- Group benefits, health spending account, matching RRSP, and learning subsidy for employees who work 24 hours or more a week.
- Starting wage of $19 to $20
- A caring and inclusive work environment.
- Opportunities for development and advancement as Insight continues to grow rapidly.

Responsibilities include:

- Answer incoming telephone calls, return missed calls, and record written messages.
- Conduct client intakes, respond to inquiries, and book service appointments on our _Jane _client management platform.
- Greet clients/visitors and ensure proper client check-in upon arrival.
- Anticipate and competently address clients’ needs and concerns. Also promptly follow up with clients when promised to do so.
- Promptly and effectively respond to any arising client complaints or problems regarding their experience at Insight.
- Handle service payments.
- Provide administrative assistance to therapists, where appropriate.
- Complete various administrative/marketing/operational projects and tasks as assigned, including but not limited to word processing, data entry, filing, preparing marketing materials, making appointment reminder or payment collection calls, and general office maintenance.
- A warm and caring demeanor.
- Exceptional customer service skills.
- Strong ability to multi-task and stay busy.
- Is committed and reliable, and has a high degree of personal integrity.
- Must be sharp, quick-thinking, and an excellent problem-solver.
- Very self-motivated and a quick learner.
- Excellent capacity to manage and respond professionally to stressful situations.
- Can work well independently as well as be an excellent team player.
- Technologically savvy and have solid proficiency in the Google Suite of apps (Gmail, Sheets, Docs).

Pay: $19.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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