Administrator, Intake

4 weeks ago

Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

As the **Administrator, Intake & Resolution**, you will work collaboratively with a team to process complaint submissions by completing administrative duties. You will maintain the file intake and closure process while handling a variety of complex and/or highly confidential issues.

**KEY RESPONSIBILITIES**
- ** Perform all administrative duties required for Complaint Intake, Preliminary Investigation, and Early Resolution including**:

- Review complaint submission forms to ensure completeness.
- Request medical records from hospitals, identify and redact confidential information from documents.
- Track timelines and progress of case files and follow up with parties on outstanding items, update complaint data as necessary.
- Report department data monthly.
- Participate in team and department meetings.

**For additional role specifics, please see the position profile attachment located at the bottom of this posting.**

**QUALIFICATIONS**

**Education**:

- Diploma in administration, or equivalent education or experience.

**Experience**:

- Requirement of 3 to 5 years of administrative experience.

**Skills**:

- Proficiency in MS Office of MS Office 365.
- Strong analytical, organizational, and prioritization skills.
- Exceptional attention to details, time management, and interpersonal skills.
- Reliable and capable of handling confidential, sensitive, and personal information.
- High level of integrity and professional competence.
- Experience with medical terminology is an asset.

**SALARY**
The salary for this position is $67,809 and includes a comprehensive benefit package and pension plan.
- CPSA acknowledges we are on traditional lands of First Nations and Métis People. Through our work, we strive to respect, honour, and celebrate histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada._

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