Administrative Assistant

2 weeks ago

Edmonton, Alberta, Canada Edmonton Hand Institute and Physiotherapy (EHIP YEG) Full time

About the Clinic

Edmonton Hand Institute and Physiotherapy is a specialized rehabilitation clinic dedicated to providing exceptional care for patients recovering from hand, wrist, and upper extremity injuries. The team of physiotherapists and hand therapy specialists work collaboratively to deliver personalized treatment plans that promote healing, function, and long-term wellness.

Position Overview

The Part-Time Administrative Assistant will play a key role in supporting daily clinic operations, ensuring a smooth and professional experience for patients and staff. This position requires excellent organizational skills, attention to detail, and a friendly, professional demeanour.

Key Responsibilities

  • Answer telephone calls, greet and assist patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
  • Schedule and confirm appointments using clinic management software
  • Manage patient intake forms and maintain accurate records
  • Process billing, payments, and insurance claims
  • Support physiotherapists and clinicians with administrative tasks
  • Maintain a clean and organized clinic and reception area
  • Handle correspondence, emails, and general inquiries
  • Assist patients (if needed) with completing paperwork at the clinic to avoid errors and inaccurate information
  • Coordinate scheduling of patient appointments and maintain the patient's medical record

Qualifications

  • Previous administrative or reception experience, preferably in a healthcare or clinical setting (6 months to 1 year, preferred)
  • Basic understanding of medical terminology
  • Strong communication and interpersonal skills
  • Proficiency with Microsoft Office and clinic management software (experience with Heathquest a bonus)
  • Excellent organizational and multitasking abilities
  • Professional appearance and positive attitude
  • Ability to maintain confidentiality and handle sensitive information

Job Types: Part-time, Casual

Pay: $17.00-$20.00 per hour

Expected hours: 10 per week

Work Location: In person

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